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Contents Norstar Voice Mail FAX User Guide 1 Learning about the Norstar Voice Mail FAX option 1 About the virtual Fax line 2 Your Personal mailbox greeting 2 Recording a Greeting 3 Receiving a Fax message 4 Retrieving Fax messages 5 Transferring a Fax message to your mailbox 6 Setting the Preset fax machine 6 Printing Fax messages 8 Printing all the new or saved Fax messages in your mailbox 8 Printing a Fax message 11 Fax cover sheet 15 Fax forward cover page 15 Sending Fax messages 16 Forwarding a Fax mess
ii Contents FAX User Guide P0886631 Issue 1.
Norstar Voice Mail FAX User Guide This guide explains how to use the Norstar Voice Mail FAX option with your personal mailbox. It explains how to receive, print and send fax documents (Fax messages). All Norstar telephones provide Norstar Voice Mail voice prompts. On telephones with display buttons, the voice prompts are delayed for five seconds. If you don’t see an option on your telephone display, wait for the voice prompt to announce the additional options.
2 Norstar Voice Mail FAX User Guide About the virtual Fax line A line can be assigned to a mailbox to act as a virtual fax line. Any Fax messages sent to the virtual fax line bypass the greeting and Automated Attendant. The Fax message is sent immediately to your mailbox. This Fax message is accessed in the same way that you access other Fax messages. For more information about accessing Fax messages, refer to "Receiving a Fax message" on page 4.
Norstar Voice Mail FAX User Guide 3 Recording a Greeting To record a Greeting: Pswd: OTHR ƒ·°⁄ 1. Press 2. Enter your password and press OK or . Your unique password was determined when you first opened your mailbox and performed the initialization steps. If you are recording a greeting from a telephone that has not been assigned to your personal mailbox, press OTHR. The display shows the Log: prompt. When this prompt appears, enter your mailbox number and password.
4 Norstar Voice Mail FAX User Guide Record greeting: RETRY 8. £ At the tone, record your greeting and press OK or to end your recording. Do not use the Norstar Handsfree Feature to record a greeting. For best results, speak directly into the telephone handset, clearly and at a pace that is easy to understand. Note: Your greeting should tell callers they can leave a Fax message in your mailbox. Refer to "Your Personal mailbox greeting" on page 2. Accept greeting? RETRY PLAY 9.
Norstar Voice Mail FAX User Guide 5 When you receive a message in your mailbox, your telephone display shows: Message for you MSG This display indicates that you have a new voice message or a Fax message in your mailbox. To check messages you must open your mailbox. To open your mailbox: ƒ·°⁄ 1. Press Pswd: OTHR RETRY 2. Enter your mailbox password and press OK or . 1 new 1 saved PLAY REC ADMIN 3. After you open your mailbox, the telephone display shows you the number of new and saved messages.
6 Norstar Voice Mail FAX User Guide Transferring a Fax message to your mailbox When a caller is attempting to leave a Fax message in your mailbox and you answer the call, transfer the call to your mailbox. Inform the caller that you are transferring them to your mailbox. To transfer a fax call to your mailbox: 1. Press ƒ · °› . Do not put the call on hold. The caller hears your mailbox greeting. If you answer your telephone and hear a fax tone, transfer the fax call to your mailbox.
Norstar Voice Mail FAX User Guide 7 No Preset 5. This display appears if there is no preset fax machine. If the fax machine is preset, the display shows: Preset fax. You have the option of changing the preset fax telephone number. Destination: EXT 6. Press PHONE or to enter the fax telephone number. Press EXT or to enter the fax extension number. Dest ph: RETRY 7. Enter the fax telephone number and press OK or . > ADD 8.
8 Norstar Voice Mail FAX User Guide Printing Fax messages Fax messages left in your mailbox can be printed to any fax machine. You can choose to print all of your Fax messages at once or print them individually. If you print all of the Fax messages at once, you cannot listen to any voice introductions included with the Fax messages. However, the Fax messages remain as “new” in your mailbox giving you the option of listening to any voice content in the message later.
Norstar Voice Mail FAX User Guide 9 Printing all of the new or saved Fax messages on the Preset fax machine To print all of the new or saved Fax messages on the Preset fax machine: ƒ·°⁄ 1. Press Pswd: OTHR RETRY 2. Enter your password and press OK or . 1 new 1 saved PLAY REC ADMIN 3. Press Print all NEW SAVED 4. Press NEW or to print all the new Fax messages. Press SAVED or to print all the saved Fax messages. Print msg OTHR MANU 5. Press PRESET or £ . ⁄ . ⁄ ⁄ ¤ .
10 Norstar Voice Mail FAX User Guide Printing all of the new or saved Fax messages using the Other option To print all the new or saved Fax messages using the Other option: ƒ·°⁄ 1. Press Pswd: OTHR RETRY 2. Enter your password and press OK or . 1 new 0 saved PLAY REC ADMIN 3. Press to print the new Fax messages. Print all NEW SAVED 4. Press NEW or to print all the new Fax messages. Press SAVED or to print all the saved Fax messages. 5. Press OTHR or Destination: EXT 6.
Norstar Voice Mail FAX User Guide 11 Printing all of the new or saved Fax messages using the Manual option To use the Manual option, you must first open your personal mailbox from a fax machine telephone. To retrieve and print all your new or saved Fax messages using the Manual option: 1. From the fax machine telephone, call into a line that is answered by the Automated Attendant. 2. Press to access your mailbox while the Automated Attendant Greeting plays. 3.
12 Norstar Voice Mail FAX User Guide Printing a Fax message on the Preset fax machine To print a Fax message on the Preset fax machine: ƒ·°⁄ 1. Press . Pswd: OTHR RETRY 2. Enter your password and press OK or . 2 new 0 saved REC ADMIN 3. Press PLAY or > Fax:1 >>> <<< STOP 4. The date that the fax was received and the Fax ID number appears on the display. Press until you find the Fax message you want to print. £ ¤ .
Norstar Voice Mail FAX User Guide 13 Printing a Fax message using the Other option To print a Fax message using the Other option: ƒ·°⁄ 1. Press 2. Enter your password and press OK or . 2 new 0 saved REC ADMIN 3. Press PLAY or > Fax:1 >>> <<< STOP 4. The date that the fax was received and the Fax ID number appears on the display. Press until you find the Fax message you want to print. End of message COPY ERASE NEXT 5. Press to print the Fax message.
14 Norstar Voice Mail FAX User Guide Printed msg 10. Press ® to end this session. Norstar Voice Mail prints the Fax message on the assigned fax machine. Printing a Fax message using the Manual option To print a Fax message using the Manual option, you must first call and open your personal mailbox from a fax machine telephone. To print a Fax message using the Manual option: 1. Call into a line from the fax machine telephone that is answered by the Automated Attendant. 2.
Norstar Voice Mail FAX User Guide 15 Fax cover sheet A fax cover sheet is printed with each Fax message you print using the Preset and Other feature.
16 Norstar Voice Mail FAX User Guide Sending Fax messages A Fax message and a Fax message voice introduction can be sent to any personal mailbox. To send the Fax message you must call the personal mailbox from a fax machine telephone. To leave a Fax message in a personal mailbox: 1. Place the document that you want to send on the fax machine. 2. From the fax machine telephone dial the Norstar telephone number of the person you want to send a fax to.
Norstar Voice Mail FAX User Guide 17 Forwarding a Fax message to another mailbox You can forward a received Fax message to another mailbox and add an introductory message as a part of the new message. The message appears as a Fax message in the recipient’s mailbox. If you cannot forward a Fax message, ask your System Coordinator if your mailbox is set up to allow you to forward Fax messages. You can also forward a received Fax Message to an external number.
18 Norstar Voice Mail FAX User Guide Record Intro? YES NO 7. ⁄ ¤ Press YES or to record an introduction to the Fax message. Note: Press NO or if you do not want to record an introduction to the forwarded Fax message, and go to step 10. Record message: RETRY PAUSE 8. £ Record the introduction and press OK or to end the recording. ⁄ ¤ Note: Press RETRY or to re-record the introduction, or press PAUSE or to pause while recording the introduction. Accept rec? RETRY PLAY Mbox: DIR 9.
Norstar Voice Mail FAX User Guide 19 Forwarding a Fax message to an external number You can also forward a received Fax message to an external number. However, no introductory message can be added to the Fax message. To forward a Fax message to an external number: ƒ·°⁄ 1. Press 2. Enter your password and press OK or . 2 new 0 saved REC ADMIN 3. Press PLAY or > Fax:1 >>> <<< STOP 4. The date that the fax was received and the Fax ID number appears on the display.
20 Norstar Voice Mail FAX User Guide £ £ Dest ph: RETRY 9. Enter the fax telephone number and press OK or . > ADD 10. Press OK or to accept the fax telephone number represented here by the . Press ADD to add special characters to the fax telephone number. For information on adding special characters, refer to the Norstar Voice Mail User Guide. Msg sent 11. Norstar Voice Mail forwards the Fax message. Another copy? YES QUIT 12.
Norstar Voice Mail FAX User Guide 21 Sending a Fax System Group message (Fax Broadcast) Before you send a Fax System Group message, ensure that your System Coordinator has added the Fax System Group List, and the List contains all the fax machines that are to receive the Fax message. To send a Fax System Group message from your Norstar telephone: ƒ·°⁄ 1. Press 2. Enter your password and press OK or . 2 new 0 saved REC ADMIN 3. Press PLAY or > Fax:1 >>> <<< STOP 4.
22 Norstar Voice Mail FAX User Guide FAX User Guide P0886631 Issue 1.
1-800-4 NORTEL www.nortel.com/norstar Norstar is a trademark of Northern Telecom. P0886631 Issue 1.
