Return to Menu Business Communications Manager Telephone Feature User Guide © 2004 Nortel Networks P0609371 01 March 24, 2004
Telephone button icons The Business Series Terminal (T-series) Feature button is a small globe icon. The M-series Feature button reads Feature or Fx. The IP telephones display Feature above the far left display key, when feature selection is available. This book uses FEATURE to indicate pressing the Feature key before entering a feature code. The table below shows which buttons to use on the different types of Nortel Networks telephones to use the features.
Telephone features Background Music FEATURE 86 Cancel: FEATURE #86 Listen to music (provided by an external source or an IP source connected to the system) through your telephone speaker when you are not on a call. Button Inquiry FEATURE *0 Check what is programmed on any button. Use when labeling buttons. Call Duration Timer FEATURE 77 Briefly display the approximate length of your current or most recent call.
Telephone features Conference FEATURE 3 Establish a conference call between yourself and two other parties. 1. 2. 3. 4. 5. Make or answer the first call. Put the first call on hold. Make or answer the second call. After the second call is connected, press FEATURE 3. Press the line or intercom button of the first held call (not required on model 7000, 7100 or 2001 telephones). 6. Press RLS to end the conference call.
Telephone features To send Hookswitch or DTMF during a conference call Either system telephone engaged in a three-way conference call over a Network CLID or DS trunk can issue a hookswitch or DTMF dialing request without leaving the conference, if the feature is enabled. Note: This feature is not available for i20xx telephones or Symbol NetVision handsets. – To hear DTMF tones on both telephones during dial, activate Long Tones (FEATURE 808).
Telephone features Handsfree Handsfree/mute or Handsfree button Press the key to transfer a call from the handset/headset to the telephone speaker. If you picked up the handset, return it to the cradle. Note: Handsfree speaker volume returns to the default volume set at the telephone at the end of each call. Hold Press HOLD Temporarily suspend a call. To retrieve a held call, press the line button for the held call. (Press HOLD on model 7000, 7100 and 2001 telephones to toggle between two calls.
Telephone features Link FEATURE 71 Generate a Link signal to access a PBX or other host exchange. Long tones FEATURE 808 Generate a tone for as long as you hold down a button. This is used to communicate with devices like fax or answering machines. Long tones are in effect only for your current call. Messages FEATURE 1 Cancel: FEATURE #1 Send a message to another telephone within your system. To view and reply to your messages: 1. Press FEATURE 65. 2. Press * and # to view your message list. 3.
Telephone features Page FEATURE 60 and code (1 to 3) and zone (0 to 6) Make a page announcement through either the internal (code 1) or external (code 2) speakers, or both (code 3). Zone 0 pages all zones. Page announcements are programmed to timeout after a pre-selected amount of time which is set by your System Administrator. Internal page FEATURE 61 and zone (0 to 6) Make a page announcement to all, or to a specific group of telephones, through the telephone speakers. Zone 0 pages all zones.
Telephone features Privacy FEATURE 83 Change the privacy setting for an external line. If a line normally has privacy, this permits another telephone that shares the line to join your call by selecting the line while you are using it. If a line normally has privacy disabled, this prevents another telephone that shares the line from joining your call by selecting the line while you are using it. The privacy setting is re-established once you end your call or when you enter the Privacy feature code again.
Telephone features Ringing services FEATURE 871 Cancel: FEATURE #871 Turn on one of six schedules for alternative ringing/call answering arrangements from a designated control telephone. Restriction services FEATURE 872 Cancel: FEATURE #872 Turn on one of six services for restrictions on particular lines or telephones from a designated control telephone. You will be required to enter a password.
Telephone features SWCA keys FEATURE *521 to FEATURE *536 programmed to buttons with indicators If you are part of a call group, you may have a number of line buttons that are labelled as SWCA (system-wide call appearance). How you use these buttons, depends on how the System Administrator set up the system. (Refer to the SWCA user card for detailed instructions.) FEATURE *520 Find first available SWCA key assigned to this telephone. FEATURE *537 Find the oldest parked SWCA call on this telephone.
Telephone features Wait for dial tone FEATURE 804 Program in an external autodial number to cause the system to wait to receive dial tone from another system before proceeding with the dialing sequence. Call Display Services The following features are available only if you subscribe to Call Display services from your local telephone company. Autobumping FEATURE 815 Cancel: FEATURE #815 Have the system automatically delete the oldest log item from a full Call Log, so that a new log item can be stored.
Call Display Services Call log return call To return a call from your Call Log: Call log options FEATURE *84 Select the type of calls that will automatically be stored in your Call Log. Press # to see the next setting. Press HOLD to select the displayed setting. Call log password FEATURE *85 Program a four-digit password for your Call Log. To remove a forgotten password, see your System Administrator. Logit FEATURE 813 Store caller information for your current call in your Call Log. 1.
IP telephone features for 20XX telephones Feature menus FEATURE *900 or (services key access Feature menu) Activate a display menu of feature options. 1. Press Page+ (move forward) and Page- (move back) to scroll through the list. You can also use the up and down navigation keys on the telephone. 2. When the feature you want is highlighted, press Select. From this point, the feature works in the same manner as it does when invoked from the keypad or through the memory buttons.
IP telephone features for 20XX telephones Hot desking activating To activate hot desking: Hot desking cancelling De-activating hot desking On the telephone to which you are diverting your calls (yyy). 1. Enter Hot desking: 2. Press Divert. 3. At the DN prompt, enter the DN of your telephone (xxx). 4. Press OK. The display reads Enter < > PW. 5. Enter the password for your telephone (xxx). 6. Press OK.
