Title page Nortel Mobile Communication 3100 Web User Interface User Guide
Nortel Mobile Communication 3100 Release: 3.1 Publication: NN42030-110 Document status: Standard 04.03 Document release date: November 2009 Copyright © 2009 Nortel Networks All Rights Reserved While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED.
Contents Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Your Nortel MC 3100 Web UI . . . . . . . . . . . . . . . . . . . . . . . . . . 5 New in this Release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Other changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 MC 3100 Web UI overview . . . . . . . . . . . . . . . . . .
Contents Making a call from the History or Search Results screen 21 Recently Made Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Reviewing a list of Recent Calls . . . . . . . . . . . . . . . . . . . . 21 Searching the corporate directory . . . . . . . . . . . . . . . . . . . . . 21 Searching the corporate directory . . . . . . . . . . . . . . . . . . 22 Adding more devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Adding more devices . . . . . . . . . . .
Welcome Welcome This section contains the following topics: • “Your Nortel MC 3100 Web UI” on page 5 • “New in this Release” on page 5 • “MC 3100 Web UI overview” on page 6 Your Nortel MC 3100 Web UI Operating in your mobile Web browser, you can use the Mobile Communication Client 3100 Web User Interface (MC 3100 Web UI) to access enterprise telephony features using the Mobile Communication 3100 solution.
Welcome Revision history November 2009 Standard 04.03. This document is issued to support Nortel Mobile Communication 3100 Release 3.1. Technical updates were made. November 2009 Standard 04.02. This document is issued to support Nortel Mobile Communication 3100 Release 3.1. Route Schedule configuration and Do Not Disturb activation were updated. October 2009 Standard 04.01. This document is issued to support Nortel Mobile Communication 3100 Release 3.1. March 2009 Standard 03.02.
Welcome • Force all calls to voice mail using the Do Not Disturb option. • Communicate using of the following methods: • • dial a number • select a contact from corporate search result Available outbound call modes: • Call-me-First—In this mode, your calls are set up in two stages. First, the system calls you at the location of your choice.
Welcome 8 NN42030-110 MC 3100 3.1 Standard 04.
Getting started Getting started This section contains the following topics: • “Enterprise requirements” on page 9 • “Hardware requirements” on page 9 • “Licensing” on page 10 Enterprise requirements The Nortel Mobile Communication 3100 Web User Interface (MC 3100 Web UI) requires the following applications at the enterprise site: • Mobile Communication Gateway 3100 • Nortel Communication Server 1000 (CS 1000) Release 5.
Getting started • Nokia • Apple iPhone • Opera Languages English is the only supported language. Licensing Provided that there is sufficient capacity on the system, the first time you log in to the system you receive a license to use the MC 3100 Web UI. You retain this license regardless of your status on the network (logged in or out). Only the system administrator has the authority to revoke your license and make it available for another user. 10 NN42030-110 MC 3100 3.1 Standard 04.
Configuring the MC 3100 Web UI Configuring the MC 3100 Web UI This section describes how to configure the Mobile Communication 3100 Web User Interface (MC 3100 Web UI) and how to add a phone number or device. Note: MCC 3100 Web UI provides enterprise mobility features using the existing web browser on client devices. You are not required to install new client software to use Web UI.
Configuring the MC 3100 Web UI Contact your administrator if you enter your ID and password correctly but cannot log on. 4. Optionally, select the This is a shared device/browser check box to automatically log a user off the MC 3100 Web User Interface when a Web session times out or is closed. 12 NN42030-110 MC 3100 3.1 Standard 04.
Configuring the MC 3100 Web UI 5. Click Sign In. The initial setup page appears with the following message: You have no phone numbers configured yet. Note: The initial setup page appears only after you log on for the first time or if you delete all the phone numbers associated with your MC 3100 Web UI account. 6. For future ease of use, bookmark this URL. Adding a phone number or device After you access the MC 3100 Web UI for the first time, you receive a prompt to add a phone number or device.
Configuring the MC 3100 Web UI Adding a phone number 1. Click Settings to add the initial phone number or device. The Settings pane appears. 14 NN42030-110 MC 3100 3.1 Standard 04.
Configuring the MC 3100 Web UI 2. Click Add a new device. 3. In the Device Name box, type a unique name for the new phone number or device. 4. In the Number box, type the phone number associated with the device name. Note: The format for the phone number must match the format for your enterprise infrastructure. If you are unsure of the format for your enterprise, contact your administrator. 5. Click Save. 6. Your voicemail service number is assigned a default value by your administrator.
Configuring the MC 3100 Web UI Setting up a route schedule You can optionally set up a route schedule so that at specific times you receive calls on a specific phone or device. When call routing is selected, time periods that are not configured in the route schedule automatically receive Do Not Disturb mode. When in Do Not Disturb mode, you cannot place outgoing calls from the MC 3100 Web UI without reconfiguring Advanced Call Routing. Setting up a route schedule 1.
Basic functions Basic functions This section contains the following topics: • “Logging on to the Web UI” on page 17 • “Exiting the application” on page 20 • “Making calls” on page 20 • “Recently Made Calls” on page 21 • “Searching the corporate directory” on page 21 • “Adding more devices” on page 24 • “Activating call routing” on page 26 • “Working with voice mail” on page 27 • “Mobile Do Not Disturb mode” on page 28 • “Mid Call features” on page 28 Logging on to the Web UI Complete th
Basic functions In the URL box, type the MC 3100 Web UI URL provided by your administrator. For example, http://mc3100.customerxyz.com:8080/mp 3. Press Enter. The Login page appears. Figure 1: Login page on an iPhone (with keyboard) 18 NN42030-110 MC 3100 3.1 Standard 04.
Basic functions Figure 2: Login page on an iPhone (with no keyboard) 4. In the ID box, type your SIP ID. 5. In the Password box, type your password. 6. Select the This is a shared device/browser check box to automatically log you off the MC 3100 Web UI when the Web session times out or is closed.
Basic functions 7. Click Sign In. The home pane appears. Exiting the application 1. Go to the Home panel of the MC 3100 Web UI. 2. Select Menu, Quit. Nortel recommends that you exit from the MC 3100 Web UI before you shut off your device. Making calls After you log on to the MC 3100 Web UI, you can make calls. Making a call 1. On the Home page, check the contents of the Calls go to field. If the Calls go to field specifies Do Not Disturb, see “Mobile Do Not Disturb mode” on page 28.
Basic functions 2. In the box to the right of the telephone icon, type the number to dial. 3. Click Call. The Home page lists the status of the call. 4. Answer the incoming call on the computer or your mobile device. You hear the far end ringing until your party (or their voice mail) answers the call. Making a call from the History or Search Results screen You can make a call from the History or Search Results screens. When you start from these screens, you receive more options for placing the call. 1.
Basic functions Searching the corporate directory 1. On the Home pane, in the box located to the right of the magnifying glass icon, type a name (first or last) or search string. Figure 3: Home page on an iPhone (no keyboard) 22 NN42030-110 MC 3100 3.1 Standard 04.
Basic functions Figure 4: Home page on an iPhone (with keyboard) 2. Click Search. The search results appear on the Directory Search page. The search results include all contacts where the first or last name match the entered search string. If no matches are found, the following message appears: Nothing found. 3. Up to 25 entries appear on the screen. If there are more than 25 entries, click the right arrow (>) to navigate forward in the list to the additional entries.
Basic functions Adding more devices Add more phone numbers or devices where you can be reached. Adding more devices 1. On the Home pane, click Settings. 24 NN42030-110 MC 3100 3.1 Standard 04.
Basic functions 2. Click the new link. The Add a new device pane appears. 3. In the Device Name box, type a unique name. 4. In the Number box, type a number that is reachable from within your enterprise infrastructure. Note: The format for the phone number must match the format for your enterprise infrastructure. If you are unsure of the format for your enterprise, contact your administrator.
Basic functions 5. Click Save. The Settings pane appears listing the device. Activating call routing Activate call routing to select a device as the default device for all incoming calls to your enterprise extension. You can select only one device at a time as your default device. For information on setting up a Route schedule, see “Setting up a route schedule” on page 16. Activating call routing 1. From the Home page, click Settings. 2.
Basic functions Working with voice mail You can use your Web UI with your Enterprise voice mail system. Checking voice mail 1. On the Home pane, click Refresh. The Home page refreshes and one of the following messages appear: — Voicemail: No messages — Voicemail: New messages Retrieving voice mail 1. On the Home pane, click the Voicemail: New messages link. 2. Answer the incoming call. You are connected to your Enterprise voicemail system. 3. Enter your PIN when prompted.
Basic functions Mobile Do Not Disturb mode To stop calls from being sent to your mobile device, enable Do Not Disturb mode. When your device is in Do Not Disturb mode, you cannot place calls from the MC 3100 Web UI. Enabling Do Not Disturb mode 1. On the Home pane, click Settings. The Settings pane appears. 2. On the Settings pane, select Send Calls to, Do not disturb. 3. Click Save. Disabling Do Not Disturb mode 1. On the Home pane, click Settings. The Settings pane appears. 2.
Basic functions Placing a call on hold While on a call, you can place a call on hold. 1. To place a call on hold, press 6#. Releasing a call from hold You can release a call that you placed on hold. 1. To release a call on hold, press 7#. Placing a call on hold and making another call After you place a call on hold, you can place another call. 1. To hold a call and dial another, press 1#. Canceling a call You can cancel a call.
Basic functions Executing a blind transfer You can transfer a call directly to a third-party. 1. To execute a blind transfer, press 1#. 2. While the third party is ringing, press 4# to transfer. Executing a consultative conference You can consult with a third-party while on a call and then conference in the third party. 1. To execute a consultative conference, press 1#. 2. Consult with the third party. 3. To conference, press 5#.
Acronyms Acronyms Table 1 lists the acronyms used in this guide.
Acronyms 32 NN42030-110 MC 3100 3.1 Standard 04.
Nortel Mobile Communication 3100 Web User Interface User Guide Copyright © 2009 Nortel Networks. All Rights Reserved. While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.
