User's Manual

Contacting Nortel Technical Support 7
Nortel WLAN—Access Point 2330 Quick Installation Guide
Contacting Nortel Technical Support
If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical
support staff for that distributor or reseller for assistance.
Additional information about the Nortel Technical Solutions Centers is available from the www.nortel.com/contactus
URL.
An Express Routing Code (ERC) is available for many Nortel products and services. When you use an ERC, your call is
routed to a technical support person who specializes in supporting that product or service. To locate an ERC for your prod-
uct or service, go to the www.nortel.com/erc URL.
If you purchased a Nortel service program, contact one of the following Nortel Technical Solutions Centers:
RMA Procedures
Please have the following available when making a call:
• Company and Contact information
• Equipment model number(s)
• WLAN Security Switch software revision level (4.0.x.x)
• WLAN Management Software revision level (4.0.x.x)
• Symptom(s)
• Network configuration
You can find Nortel Technical Support information at www.nortel.com/support.
Technical Solutions Center Telephone
Europe, Middle East, and Africa 00800 8008 9009
or
[phone]
North America (800) 4NORTEL or [phone]
Asia Pacific (61) (2) 9927-8800
China [phone]