User Guide

Table Of Contents
Appendix A: Troubleshooting a WS Switch 573
Nortel WLAN Security Switch 2300 Series Configuration Guide
Client cannot access the
network.
This symptom has more than
one possible cause:
The client might be failing
authentication or might
not be authorized for a
VLAN.
1. Type the show aaa command to ensure that
the authentication rules on the WSS switch
allow the client to authenticate. (See
“Displaying the AAA Configuration” on
page 464.)
2. Check the authorization rules in the
switch’s local database (show aaa) or on
the RADIUS servers to ensure the client is
authorized to join a VLAN that is
configured on at least one of the WSS
switches in the Mobility Domain. (See
Assigning Authorization Attributes” on
page 446.)
3. Type the show sessions command to
ensure the user is connected to the switch.
4. If user does not appear in the sessions list,
there begin a 802.1x trace (more info on
using the trace command see page 588)
debug using the set trace dot1x level 4 mac
<mac address>, and have the user
reconnect, to show the trace results issue
the show log trace command. Remember
to stop all tracing when possible as it can
potentially slow down the switch process.
To stop the all traces type the clear trace
all command
If the client and switch
configurations are correct,
a VLAN might be
disconnected. A client
connected to a
disconnected VLAN is
unable to access the
network.
1. Type the show vlan config command to
check the status of each VLAN.
2. If a VLAN is disconnected (VLAN state is
Down), check the network cables for the
VLAN’s ports. At least one of the ports in a
VLAN must have a physical link to the
network for the VLAN to be connected.
Configuration information
disappears after a software
reload.
The configuration changes
were not saved.
1. Retype the commands for the missing
configuration information.
2. Type the save config command to save the
changes.
Mgmt LED is quickly
blinking amber.
CLI stops at boot prompt
(boot>).
The WSS was unable to load
the system image file.
Type the boot command at the boot prompt.
Table 36: WSS Setup Problems and Remedies (continued)
Symptom Diagnosis Remedy