User Guide

Table Of Contents
571
Nortel WLAN Security Switch 2300 Series Configuration Guide
Appendix A: Troubleshooting a
WS Switch
Some common problems that occur during WSS installation and basic configuration are simple to solve. However, to
“recover” the system password, you must delete the existing WSS configuration.
System logs provide a history of WSS Software events. Traces display real-time messages from all WSS Software areas.
Some show commands are particularly useful in troubleshooting. The show tech-support command combines a number
of show commands into one, and provides an extensive snapshot of your WSS switch configuration settings for the
Nortel Enterprise Technical Support (NETS).
Fixing Common WSS Setup Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 572
Recovering the System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 574
Configuring and Managing the System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575
Running Traces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 582
Using Show Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 586
Remotely Monitoring Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 588
Capturing System Information for Technical Support . . . . . . . . . . . . . . . . . . . . . . . . 595