Manual

Supervisor features
43
Figure 14: Display Agent Status
Using Display Queue
Use the Display Queue feature to view the status of the number of calls
waiting in the queue.
To activate Display Queue, click the Display Queue key
.
The queue’s status appears on your telephone display. See Figure 15 on
page 44.
Positions busy on
ACD calls
Positions waiting
for ACD calls
Positions busy on
non-ACD calls
Vacant Agent
positions