Manual

Supervisor features
39
Supervisor features
This section describes the following features that are available to
Supervisors:
• Answer Agent
• Agent key
• Answer Emergency
• Call Agent
• Interflow
• Night Service
• Observe
• Display Agent Status
• Display Queue
Using Answer Agent
Use Answer Agent to receive calls from Agents in a non-emergency
situation. Your status changes to NotReady and the indicator remains lit
as long as the call is active.
To use the Answer Agent feature, do the following:
1. When the indicator next to the Answer Agent key flashes, click the
Answer Agent key
.
2. Click the Goodbye key to end the call.
Using Agent key
Use the Agent feature to connect, observe, or monitor the status of each
agent position. Each Agent key links to a particular agent position when
used with the Call Agent or Observe Agent keys.
To activate the Agent feature, click the Call Agent or Observe Agent key
and then click the Agent key
.