Manual

Agent and Supervisor features
30
Logging In
After clicking the InCalls key, choose one of the following login options:
• No Supervisor ID, No Priority
• Supervisor ID, No Priority
• No Supervisor ID, With Priority
• Supervisor ID, With Priority
No Supervisor ID, No Priority
To login using the No Supervisor ID, No Priority option, use the key pad
to dial the following numbers in order:
1. Agent ID #
2. ACDDN1#
3. ACD DN 2 #
4. ACDDN3#
5. ACDDN4#
6. ACDDN5##
Supervisor ID, No Priority
To login using the Supervisor ID, No Priority option, use the key pad to
dial the following numbers in order:
1. Agent ID #
2. Supervisor ID #
3. ACDDN1#
4. ACDDN2#
5. ACDDN3#
6. ACDDN4#
7. ACDDN5##
Click the InCalls key.