Manual

Agent and Supervisor features

Assignments

A Multiple Queue Assignment (MQA) login consists of entering a four-digit

Agent ID and up to five ACD DNs, with an option to add a Supervisor ID

and up to five Priority values.

Choose one of the following login methods:

• Agent ID and MQA Login Option

• Default Login

MQA login options

To enter ACD queues, use an Agent ID login with one of the following four

MQA login options.

• No Supervisor ID, No Priority

• Supervisor ID, No Priority

• No Supervisor ID, with Priority

• Supervisor ID, with Priority

Note: When a Supervisor logs in to accept ACD calls the system

prevents the supervisor from entering a Supervisor ID. This includes

logins where agents are required to enter a Supervisor ID.

The login options require the following entries:

• a four-digit Agent ID

• a Supervisor ID (if your queue requires one)

• up to five ACD DNs and priority values (if priority values are being

used), terminated by ##.