Manual

Agent and Supervisor features

This section describes the following login features that are common to the

Call Center Agent and Supervisor:

• Agent Login

• Login with Agent ID and Multiple Queue Assignments

• Agent Logout

Agent Login

Use the Agent Login feature to enter an ACD queue. If an Agent ID is

assigned to you, the Display screen prompts you to enter a four-digit

code.

Click the InCalls key (see Figure 9 on

page 21).

If Enter Agent ID appears on the screen,

use the key pad to enter your Agent ID.

Click the # key (the phone goes into a

NotReady State).

Click the InCalls key to join the ACD queue

or click the NotReady key.