User's Manual

Page 310 of 332 Appendix A – Preprogrammed data
553-3021-209 Standard 3.00 April 2000
M2216 ACD telephone models
Table 99
M2216 ACD telephone models
Model Intended use
Assigned
Class of
Service
options
Key number position with assigned
feature
20 ACD agent with
display
LNA, FND,
GPUA, MWA,
ADD, FBD
15 - Autodial
14 - Autodial
13 - Autodial
12 - Autodial
11 - Autodial
10 - Autodial
9 - ACD calls
waiting
8 - DN
7 -
6 - Transfer
5 - Speed Call
4 - Forward
3 - Conference
2 - Make Set Busy
1 - Not ready
0 - ACD DN (7750)
30 ACD supervisor
with display
LNA, FND,
GPUA, MWA,
ADD, FBD
15 - Autodial
14 - Autodial
13 - Autodial
12 - Autodial
11 - Autodial
10 - Display Agents
9 - Display Queue
8 - DN
7 -
6 - Transfer
5 - Speed Call
4 - Forward
3 - Conference
2 - Make Set Busy
1 - Not Ready
0 - ACD DN (7750)