Manual

Agent features
31
Contact the supervisor
Use the Supervisor feature to talk to the supervisor in the following ways:
• answer a call from the supervisor
• answer a call from the supervisor while on another call
• place a call to the supervisor
• conference in the supervisor while on another call
• transfer a call to the supervisor
To answer a call from the supervisor
To answer a call from the supervisor while on another call
When the Supervisor soft key flashes, tap
the Supervisor soft key.
Note: The soft key color changes and
remains altered as long as the call is
active.
1. The Supervisor soft key flashes and a
buzzer sounds.
2. Press the Hold key to put the current call
on hold.
3. Tap the Supervisor soft key.
Tap the flashing line (DN) soft key to
return to the caller on hold.