Manual

Agent and Supervisor features
25
Agent Logout
Log out of the system completely or temporarily (NotReady state).
To log out
5. To join the ACD queue, choose one of
the following:
—Tap the Incalls soft key.
—Tap the NotReady soft key.
Choose one of the following:
— To log out completely, press the
MakeSetBusy soft key.
— To log out temporarily, press the
NotReady soft key.
Note: While on an ACD call, tapping the
MakeSetBusy soft key results in
automatic logout when the call finishes.