NC199 Owner's Guide
42
Follow-up Service-1
Requesting Service
First follow the instructions in the troubleshooting section ( p.37 to p.41).
If the error is not corrected, contact Noritz America Technical Support at 866-766-7489.
* A request for service may be rejected if the water heater is installed
in a location where working on the unit may be dangerous. Contact a
plumber.
We will need to know:
The Model .................(check the rating plate)
*See p.4 for the location of the label
Date of purchase ......(see the warranty)
Details of problem ....(ashingerrorcodes,
etc., in much detail as possible)
Your name, address, and telephone number
Desired date of visit
1
2
Model code
Product name of water heater is displayed
< Ex:Error code >
<Screen display (Example)>
Operation
Screen Display
Description
If an error code is displayed, the model name and code can be checked
* If more than one water heater is installed,
this procedure cannot be used.
Press the
button.
button is
pushed again.
(Return to previous screen. )
* If the display is left untouched
for approximately 60 seconds,
it will return to the previous
screen.