Use and Care Manual

We will need to know:

• The Model

Check the rating plate (See page 4 for the

location of the label)

• Date of purchase

See the warranty

• Details of problem

Blinking error codes, etc., in much detail as

possible

• Your name, address, and telephone number

• Desired date of visit

Follow-up Service

First follow the instructions in the troubleshooting

section. (See page 18-20)

If the error is not corrected, contact Noritz America

Technical Support at 1-866-766-7489.

A warranty registration card is included separately.

Be sure that the installer name, date of purchase

and other necessary items are filled in.

Read the content carefully, and keep the warranty

card in a safe place.

For repairs after the warranty period, there will be

a charge on any service, and service will only be

performed if the unit is deemed repairable.

Noritz will stock repair and maintenance parts for

this unit for the time period from the date of the

original installation as follows: twelve (12) years for

the Heat Exchanger and ten (10) years for remaining

parts.

If you want to reinstall the appliance at a different

location, confirm that the gas and power supply

indicated on the rating plate are available at the

new location. If you are not sure, consult the local

utility company.

Requesting Service

Warranty

Period of Time for Stocking Repair Parts

Reinstallation

NOTE

A request for service may be rejected

if the Water Heater is installed in a

location where working on the Water

Heater may be dangerous. Contact a

plumber.