Instruction Manual

Appendix 16-9
Digital Scale Troubleshooting
Table 16-3 below describes the symptoms that can be readily corrected by the operator.
For other difficulties not listed, contact Asymtek technical Support Group. Refer to
Section 7 – Maintenance, for additional information as applicable.
Table 16-3 Digital Scale Troubleshooting
Symptom Possible Cause Recovery
A. Unit has not reached
operating temperature
Allow an average of
60 minutes of warm-up time
for scale temperature to
stabilize.
1. Digital scale not working or
erroneous weigh results
B. Excessive system vibration
or Scale/balance not
leveled correctly.
Contact Asymtek Technical
Support Group
A. Balance operating error Recalibrate balance
2. Incorrect weight reading
B. Incorrect weight unit
displayed
Change weight unit (grams or
lbs) setting
3. Blank Screen or Smart 1-O
Error message
Bad power connection, cable,
or weighing cup connection
Contact Asymtek Technical
Support Group
4. Display too dark or too light Improper Contrast adjustment
Contact Asymtek Technical
Support Group
A. Air movement around
balance
• Close doors
• Ensure lid is in place
• Change filter setting
5. Unstable icon
B. Sample not stationary Allow cup to stabilize