Product Manual

26
Troubleshooting
If these solutions do not correct the problem, please contact Nonin Technical Service at
[phone] (USA and Canada), + 1 [phone], or +31 (0)13 - 79 99 040 (Europe).
Er 01 displays on LCD.
Device configuration memory
failure.
Device reverts to default settings
(Spot-Check mode, 4-second
sample rate). Use nVISION software
to change settings. If error code
continues, contact Nonin Technical
Service.
Er 02 or 04 displays
on LCD.
Device memory failure. Contact Nonin Technical Service.
Er 03 or 05 displays
on LCD.
Device failure. Device memory
intact, but device may have lost
most recent session or stored
data.
If error code continues, contact
Nonin Technical Service.
Dashes continually
display on LCD.
Sensor malfunction.
Replace sensor with a Nonin-
branded sensor.
Device does not record
in Programmed mode.
Data collection start and stop
times are set incorrectly.
Use nVISION software to program
correct start and stop times.
Clock settings are lost after
replacing batteries.
Use nVISION software to reset
clock.
Devices will not pair.
Device is out of range.
Verify device is in range while being
paired (approximately 100 meters
[328 feet] spherical radius).
Bluetooth radio has timed out.
Press activation switch to turn on
Bluetooth radio.
%SpO
2
indicator and
the heart in the pulse
strength indicator do
not display.
Device has been set to
Memory Volume (MVI) display
mode.
Use nVISION software to configure
the device to full or partial display
mode.
Problem Possible Cause Possible Solution