User Guide

Table of Contents
Phoenix installation steps in brief........................................................................................................................3–5
Installing Phoenix ..................................................................................................................................................3–6
Updating Phoenix installation ..............................................................................................................................3–8
Uninstalling Phoenix..............................................................................................................................................3–9
Repairing Phoenix installation .......................................................................................................................... 3–11
Phone data package overview........................................................................................................................... 3–11
Installing phone data package .......................................................................................................................... 3–12
Uninstalling phone data package...................................................................................................................... 3–15
Configuring users in Phoenix ............................................................................................................................. 3–17
Managing connections in Phoenix..................................................................................................................... 3–17
Installing flash support files for FPS-10 ............................................................................................................ 3–19
Updating FPS-10 flash prommer software........................................................................................................ 3–22
List of Figures
Figure 10 Dongle not found ..................................................................................................................................3–6
Figure 11 Disclaimer text.......................................................................................................................................3–7
Figure 12 InstallShield Wizard Complete.............................................................................................................3–8
Figure 13 Installation interrupted........................................................................................................................3–9
Figure 14 Remove program................................................................................................................................ 3–10
Figure 15 Finish uninstallation .......................................................................................................................... 3–10
Figure 16 Repair program .................................................................................................................................. 3–11
Figure 17 Data package setup information...................................................................................................... 3–13
Figure 18 Data package destination folder ...................................................................................................... 3–14
Figure 19 InstallShield Wizard Complete.......................................................................................................... 3–15
Figure 20 Uninstalling phone data package..................................................................................................... 3–16
Figure 21 Finishing data package uninstallation............................................................................................. 3–16
Figure 22 Phoenix login...................................................................................................................................... 3–17
Figure 23 New user configured.......................................................................................................................... 3–17
Figure 24 Select mode: Manual.......................................................................................................................... 3–18
Figure 25 Connections list .................................................................................................................................. 3–19
Figure 26 Connection information .................................................................................................................... 3–19
Figure 27 Product support module information (example from RM-1)......................................................... 3–19
Figure 28 Flash update welcome dialog........................................................................................................... 3–20
Figure 29 Flash installation interrupted ........................................................................................................... 3–20
Figure 30 Flash destination folder..................................................................................................................... 3–21
Figure 31 Finish flash update............................................................................................................................. 3–22
Figure 32 Prommer SW update finished........................................................................................................... 3–23
Figure 33 Prommer maintenance window....................................................................................................... 3–23
Figure 34 Flash directory window..................................................................................................................... 3–24
RM-100
Service Software Instructions Nokia Customer Care
Issue 2 COMPANY CONFIDENTIAL Page 3 –3
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