User Guide

ManualsBrandsNokia ManualsCell PhoneN82

Certificate restoring for BB5 products

Context

This procedure is performed when the device flash content is changed or corrupted.

All tunings (RF & Baseband, UI) must be done after performing the certificate restoring procedure.

The procedure for certificate restoring is the following:

• Flash the phone with the latest available software using FLS-5 or FPS-10.

Note: USB flashing does not work for a dead BB5 phone.

• Create a request file.

• Send the file to Nokia by e-mail. Use the following addresses depending on your location:

• APAC: sydney.service@nokia.com

• CHINA: repair.ams@nokia.com

• E&A: salo.repair@nokia.com

• When you receive a reply from Nokia, carry out certificate restoring.

• Tune the phone completely.

Note: The request won't be accepted without a SX-4 smart card. Before the request, the smart card

must be registered in the online database.

• If the phone resets after certificate restoring, reflash the phone again.

Required equipment and setup:

• Latest

Phoenix

service software.

• The latest phone model specific

Phoenix

data package.

• PKD-1 dongle

• SX-4 smart card (Enables BB5 testing and tuning features)

• External smart card reader

Note: The smart card reader is only needed when FLS-5 is used. FPS-10 has an integrated smart card

reader.

• Activated FLS-5 flash device OR FPS-10 flash prommer

• The latest flash update package for FLS-5 flash device or FPS-10 flash prommer

• CU-4 control unit

• USB cable from PC USB Port to CU-4 control unit

• Phone model specific adapter for CU-4 control unit

• PCS-1 cable to power CU-4 from external power supply

• XCS-4 modular cable between flash prommer and CU-4

Note: CU-4 must be supplied with +12 V from an external power supply in all steps of certificate

restoring.

Steps

1. Program the phone software.

i Start

Phoenix

and login. Make sure the connection has been managed correctly for FLS-5 or FPS-10.

ii Update the phone MCU software to the latest available version.

If the new flash is empty and the phone cannot communicate with

Phoenix

, reflash the phone.

RM-313

BB Troubleshooting and Tuning Guide

Issue 1 COMPANY CONFIDENTIAL Page 3 –25