User Guide

4. Go to Flashing→Firmware Update and select the correct product code by clicking on the three spots

right hand next to the product code. All available product codes in the current data package are listed.

Activate the correct code and click OK.

The chosen product code is now shown with the software version according to the installed data package.

5. Select Dead Phone USB Flashing and connect the phone via USB cable.

6. Start the flashing process by clicking Start.

Flashing started and after a few seconds Phoenix wants to open a connection to the phone. Press the

power button of the phone if you are asked to. The flash process continues. Otherwise, flashing failed and

the procedure has to be repeated.

RM-135

Nokia Customer Care Service Software Instructions

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