User Guide

Table of Contents
Phoenix installation steps in brief........................................................................................................................2–5
Installing Phoenix ..................................................................................................................................................2–6
Updating Phoenix installation ..............................................................................................................................2–8
Uninstalling Phoenix..............................................................................................................................................2–9
Repairing Phoenix installation .......................................................................................................................... 2–11
Phone data package overview........................................................................................................................... 2–11
Installing phone data package .......................................................................................................................... 2–12
Uninstalling phone data package...................................................................................................................... 2–15
Configuring users in Phoenix ............................................................................................................................. 2–17
Managing connections in Phoenix..................................................................................................................... 2–17
Installing flash support files for FPS-10 ............................................................................................................ 2–20
Updating FPS-10 flash prommer software........................................................................................................ 2–23
Dead phone USB flashing.................................................................................................................................... 2–24
List of Figures
Figure 2 Dongle not found ....................................................................................................................................2–6
Figure 3 Disclaimer text.........................................................................................................................................2–7
Figure 4 InstallShield Wizard Complete ...............................................................................................................2–8
Figure 5 Installation interrupted..........................................................................................................................2–9
Figure 6 Remove program.................................................................................................................................. 2–10
Figure 7 Finish uninstallation ............................................................................................................................ 2–10
Figure 8 Repair program .................................................................................................................................... 2–11
Figure 9 Data package setup information ........................................................................................................ 2–13
Figure 10 Data package destination folder ...................................................................................................... 2–14
Figure 11 InstallShield Wizard Complete.......................................................................................................... 2–15
Figure 12 Uninstalling phone data package..................................................................................................... 2–16
Figure 13 Finishing data package uninstallation............................................................................................. 2–16
Figure 14 Phoenix login...................................................................................................................................... 2–17
Figure 15 New user configured.......................................................................................................................... 2–17
Figure 16 Select mode: Manual.......................................................................................................................... 2–18
Figure 17 Connections list .................................................................................................................................. 2–20
Figure 18 Connection information .................................................................................................................... 2–20
Figure 19 Product support module information (example from RM-1)......................................................... 2–20
Figure 20 Flash update welcome dialog........................................................................................................... 2–21
Figure 21 Flash installation interrupted ........................................................................................................... 2–21
Figure 22 Flash destination folder..................................................................................................................... 2–22
Figure 23 Finish flash update............................................................................................................................. 2–23
Figure 24 Flash directory window..................................................................................................................... 2–23
Figure 25 Prommer software update finished................................................................................................. 2–24
Figure 26 Prommer Maintenance window ....................................................................................................... 2–24
RM-135
Service Software Instructions Nokia Customer Care
Issue 1 COMPANY CONFIDENTIAL Page 2 –3
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