User Guide

Table of Contents
Phoenix installation steps in brief.............................................................................................................................................1–5
Installing Phoenix...........................................................................................................................................................................1–6
Updating Phoenix installation....................................................................................................................................................1–8
Uninstalling Phoenix......................................................................................................................................................................1–9
Repairing Phoenix installation.................................................................................................................................................1–10
Phoenix service software data package overview.............................................................................................................1–11
Installing Phoenix data package.............................................................................................................................................1–11
Uninstalling Phoenix data package........................................................................................................................................1–15
Configuring users in Phoenix....................................................................................................................................................1–16
Managing connections in Phoenix..........................................................................................................................................1–16
Installing flash support files for FPS-8 and FPS-10.............................................................................................................1–19
Updating FPS-8 and FPS-10 flash prommer software.......................................................................................................1–22
Activating FPS-8.............................................................................................................................................................................1–23
Deactivating FPS-8........................................................................................................................................................................1–24
List of Figures
Figure 1 Dongle not found...........................................................................................................................................................1–6
Figure 2 Disclaimer text................................................................................................................................................................1–7
Figure 3 InstallShield Wizard Complete...................................................................................................................................1–8
Figure 4 Installation interrupted................................................................................................................................................1–9
Figure 5 Remove program............................................................................................................................................................1–9
Figure 6 Finish uninstallation...................................................................................................................................................1–10
Figure 7 Repair program............................................................................................................................................................1–11
Figure 8 Continue data package installation.......................................................................................................................1–12
Figure 9 Data package setup information............................................................................................................................1–13
Figure 10 Data package destination folder..........................................................................................................................1–13
Figure 11 Start copying files......................................................................................................................................................1–14
Figure 12 Finish data package installation..........................................................................................................................1–14
Figure 13 Uninstalling Phoenix data package.....................................................................................................................1–15
Figure 14 Finishing data package uninstallation...............................................................................................................1–15
Figure 15 Login..............................................................................................................................................................................1–16
Figure 16 Login, user configured.............................................................................................................................................1–16
Figure 17 Select Mode: Manual.................................................................................................................................................1–17
Figure 18 Connections list..........................................................................................................................................................1–18
Figure 19 Connection information..........................................................................................................................................1–18
Figure 20 Scan product...............................................................................................................................................................1–19
Figure 21 Product support module information (example from RM-1)......................................................................1–19
Figure 22 Flash update welcome dialog...............................................................................................................................1–20
Figure 23 Flash installation interrupted................................................................................................................................1–20
Figure 24 Flash destination folder..........................................................................................................................................1–21
Figure 25 Finish flash update....................................................................................................................................................1–21
Figure 26 Choosing Prommer maintenance........................................................................................................................1–22
Figure 27 Prommer SW update finished...............................................................................................................................1–22
Figure 28 Prommer maintenance window..........................................................................................................................1–23
Figure 29 Flash directory window...........................................................................................................................................1–23
Figure 30 Prommer maintenance...........................................................................................................................................1–24
Figure 31 Box activation.............................................................................................................................................................1–24
Figure 32 Deactivation warning..............................................................................................................................................1–25
RM-84/99
Phoenix Service Software Instructions for BB5 Nokia Customer Care
Issue 1 Company Confidential Page 1–3
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