Nokia Customer Care RM-84/99 Phoenix Service Software Instructions for BB5 (This page left intentionally blank.) Page 1–2 Company Confidential Copyright ©2005 Nokia. All Rights Reserved.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care Table of Contents Phoenix installation steps in brief.............................................................................................................................................1–5 Installing Phoenix...........................................................................................................................................................................1–6 Updating Phoenix installation...............
Nokia Customer Care RM-84/99 Phoenix Service Software Instructions for BB5 (This page left intentionally blank.) Page 1–4 Company Confidential Copyright ©2005 Nokia. All Rights Reserved.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care Phoenix installation steps in brief Before you begin Recommended PC HW requirements: • Computer processor: Pentium 700 MHz or higher • RAM 256 MB • Disk space 100-200 MB Supported operating systems: • Windows 2000 Service Pack 3 or higher • Windows XP Service Pack 1 or higher Context Phoenix is the service software for reprogramming, testing and tuning the phone.
Nokia Customer Care If you use FPS-10: RM-84/99 Phoenix Service Software Instructions for BB5 • Update FPS-10 SW Note: There is no need to activate FPS-10. • Activate SX-4 smart card if you need tuning and testing functions in service software Note: When FPS-10 is used only for product SW updates, SX-4 smart card is not needed. Results Phoenix is now ready to be used with FPS-8 or FPS-10 flash prommers and other tools as well.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care 3. Read the disclaimer text carefully and click Yes. Figure 2 Disclaimer text 4. Choose destination folder. The default folder C:\ProgramFiles\Nokia\Phoenix is recommended. 5. To continue, click Next. To choose another location, click Browse (not recommended). 6. Wait for the components to be copied. The progress of the setup is shown in the Setup Status window. 7. Wait for the drivers to be installed and updated.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care 8. To end installation, click Finish. Figure 3 InstallShield Wizard Complete Phoenix is now ready for use. Next action After the installation, Phoenix service software can be used after: • installing phone model specific data package for Phoenix • configuring users and connections FPS-8* and FPS-10 flash prommers can be used after updating their Flash Update Package files.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care Figure 4 Installation interrupted • Always follow the instructions on the screen. Steps 1. Download the installation package to your computer hard disk. 2. Close all other programs. 3. Run the application file (for example, phoenix_service_sw_2004_39_x_xx.exe). Results A new Phoenix version is installed and driver versions are checked and updated.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care 3. If the operating system does not require rebooting, click Finish to complete. Figure 6 Finish uninstallation If the operating system requires rebooting, InstallShield Wizard will notify you. Select Yes... to reboot the PC immediately and No... to reboot the PC manually afterwards.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care 3. In the following view, select Repair. Figure 7 Repair program Phoenix will now reinstall components and register them. The procedure is the same as when updating Phoenix. 4. To complete the repair, click Finish. Phoenix service software data package overview Each product has its own data package (DP).
Nokia Customer Care RM-84/99 Phoenix Service Software Instructions for BB5 Note: Very often the Phoenix Service SW and the phone-specific data package for Phoenix come in pairs, meaning that a certain version of Phoenix can only be used with a certain version of the data package. Always use the latest available versions of both. Instructions can be found in phone model specific Technical Bulletins and readme.txt files of the data packages. Steps 1.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care 4. To continue, click Next. Figure 9 Data package setup information 5. Confirm location and click Next to continue. Figure 10 Data package destination folder The install shield checks where the Phoenix application is installed and the directory is shown. Issue 1 Company Confidential Copyright ©2005 Nokia. All Rights Reserved.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care 6. To start copying the files, click Next. Figure 11 Start copying files Phone model specific files are installed. Please wait. 7. To complete the installation, click Finish. Figure 12 Finish data package installation You now have all phone model specific files installed in your Phoenix Service SW.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care FPS-8* and FPS-10 can be used after updating their Flash Update Package files. Uninstalling Phoenix data package Context If you try to install the same version of the Phoenix data package that you already have, you are asked if you want to uninstall the existing version. There is no need to uninstall the older version of a data package, unless instructions to do so are given in the readme.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care Configuring users in Phoenix Steps 1. Start Phoenix Service SW and log in. Figure 15 Login If the user ID is already configured, choose it from the dropdown list and click OK. To add a new user or edit existing ones, click Maintain. 2. To add information for a new user, click New. 3. Type in the name and initials of the user and click OK. A new user is now created. 4. Click OK. You are now able to login with the user name created.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care 3. To add a new connection, click Add, and select if you want to create it manually or by using the Connection Wizard. In the following dialogs you are asked to select settings for the connection. If you use the Wizard, connect the tools and a phone to your PC and the wizard will automatically try to configure the correct connection. 4. Select Manual mode, and click Next to continue.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care After the drivers are installed and if there are problems, check that the USB connection is active from the Windows Control Panel or contact the local PC support.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care 7. To use the selected connection, connect the phone to Phoenix with correct service tools, make sure that the phone is switched on and from the File menu, choose Scan Product.
Nokia Customer Care RM-84/99 Phoenix Service Software Instructions for BB5 Steps 1. To begin the installation, double-click the flash update file (for example, flash_update_03_183_0014.exe). Figure 22 Flash update welcome dialog If the same version of Flash Update package already exists, and you want to reinstall it, the previous package is first uninstalled. Restart installation again after uninstallation. 2. If you try to downgrade the existing version to older ones, the setup will be aborted.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care 3. It is highly recommended to install the files to the default destination folder C:\Program Files\Nokia \Phoenix. To continue, click Next. Figure 24 Flash destination folder When installing the flash update files for the first time, you may choose another location by selecting Browse (not recommended). 4. To complete the installation procedure, click Finish .
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care Updating FPS-8 and FPS-10 flash prommer software Steps 1. Start Phoenix Service Software and log in, manage connection correctly for your flash prommer. 2. Choose Maintenance → Prommer maintenance . Figure 26 Choosing Prommer maintenance 3. When the new flash update package is installed to computer, you aree asked to update the files to your prommer. To update the files, click Yes. 4.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care Figure 28 Prommer maintenance window Alternative steps • To update the FPS-8 SW, click theUpdate button and select the appropriate fps8upd.ini file in C:\Program Files\Nokia\Phoenix\Flash. • To update the FPS-10 SW, click the Update button and select the appropriate fpsxupd.ini file in C:\Program Files\Nokia\Phoenix\Flash. Figure 29 Flash directory window • All files can be loaded separately to the prommer used.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care First fill in the FPS-8 activation request sheet in the FPS-8 sales package and follow the instructions given. When activation file is received (for example, 00000.in), copy it to the C:\ProgramFiles\Nokia\Phoenix \BoxActivation directory on your computer (this directory is created when Phoenix is installed). Steps 1. Start Phoenix Service Software. 2. Choose Maintenance → Prommer Maintenance . Figure 30 Prommer maintenance 3.
RM-84/99 Phoenix Service Software Instructions for BB5 Nokia Customer Care 4. To confirm the deactivation, click Yes. Figure 32 Deactivation warning The box is deactivated. 5. To complete the deactivation, restart FPS-8. Issue 1 Company Confidential Copyright ©2005 Nokia. All Rights Reserved.
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