Nokia Customer Care NEM-4 Cellular Phones 3 - Service Software Issue 2 09/2004 Copyright © 2004 Nokia Corporation Company Confidential Page 3-1
NEM-4 3 - Service Software Company Confidential Nokia Customer Care Table of Contents Page No Service Software ............................................................................................................ 3 Phoenix........................................................................................................................... 3 Supported operating systems .......................................................................................
Company Confidential Nokia Customer Care NEM-4 3 - Service Software Service Software Phoenix Phoenix is the new generation Service Software. It has been designed to meet the challenges in servicing modern cellular phone technology. The Phoenix program has been built using component architecture. This means that the actual program is small and most of the program’s functionality is divided into dynamically loaded modules (DLLs). Supported operating systems Windows 98, 2000, ME and NT 4.0 (SP4).
NEM-4 3 - Service Software Company Confidential Nokia Customer Care Initially the setup files are extracted into the file system. Note: If the setup files are already extracted (left in the file system from previous installation) “Overwrite Protection” dialog appears. Always click "Yes to All" to overwrite the existing setup files. 5 The installation checks that the latest supported dongle driver version is installed.
Company Confidential Nokia Customer Care NEM-4 3 - Service Software • Check that the Dongle is attached to the parallel port of your computer. • Install Phoenix Service SW. • Download the installation package (e.g. NEM4_dp_ea_ams_v_1_0_MCUSW3_30_16MB.exe) to your computer (e.g. C:\TEMP). • Close all other programs. • Run the application file (e.g. NEM4_dp_ea_ams_v_1_0_MCUSW3_30_16MB.exe) and follow instructions on the screen.
NEM-4 3 - Service Software Company Confidential Nokia Customer Care From this view you can see the contents of the Data Package. Read the text carefully. There should be information about the Phoenix version needed with this data package.
Company Confidential Nokia Customer Care NEM-4 3 - Service Software Choose “Next”. Confirm location and choose “Next” to continue. Install shield checks where the Phoenix application is installed ant the directory is shown. Choose “Next” to continue.
NEM-4 3 - Service Software Company Confidential Nokia Customer Care Phone model specific files will be installed. Please wait. Choose “Finish” to complete installation. You have now all phone model specific files installed in your Phoenix Service SW.
Company Confidential Nokia Customer Care NEM-4 3 - Service Software SW update flashing setup Equipment list The following equipment is needed for NEM-4 AMS SW update: Connecting NEM-4 to PC with FPS-8, list of equipment which is needed: Item Description Type Code 1 Point of Sales flash loading adapter FLA-41 0770567 2 Power cable FLC-2 0730185 3 Modular cable XCS-4 0730178 4 USB cable DKE-2 0630465 5 Flash prommer box sales pack FPS-8 0080321 6 Printer cable AXP-8 incl in FPS-8
NEM-4 3 - Service Software Company Confidential Nokia Customer Care Flashing instructions Connecting phone to service accessories The purpose of these instructions is to guide you through NEM-4 SW update in case you have set up the FPS-8 or FLS-4S SW update place according to instructions in service manual and you have installed Phoenix SW, flash update files and NEM-4 data package. Opening phone for SW update Remove B-cover and battery to get access to FBUS and MBUS flash connectors.
Company Confidential Nokia Customer Care NEM-4 3 - Service Software Also DKE-2 USB cable must be connected before flashing. Mini-USB connector end of the cable is connected to Nokia N-Gage and USB-A connector end of the cable is connected to USB port of the PC. Figure 3: Mini-USB connector end of the cable is connected to Nokia N-Gage. Steps through SW update Start now Phoenix SW by double clicking Phoenix icon on your desktop.
NEM-4 3 - Service Software Company Confidential Nokia Customer Care If scanning is successful, you will see ‘no product’ in the bottom of the screen to change into ENOS SW version inside the phone. See below: Figure 5: Phone replied correctly to Product scan. As phone is now correctly connected to FLS-4S or FPS-8 and scanning was successful, SW update can be started from flashing menu.
Company Confidential Nokia Customer Care NEM-4 3 - Service Software Choose now Flash and you will see the following dialogue box. Figure 7: Choosing the correct product code Usually the electronic product code inside the device gives you the correct files to update into the phone. There is one exception to this rule. Exchange units can be updated with other SW than the one mentioned in the product code field. Alternatives: • In normal customer SW update case just press OK and SW update starts.
NEM-4 3 - Service Software Company Confidential Nokia Customer Care Figure 8: Warning window about user data. Click Yes to flash and to save user settings. Click No to Flash without saving user settings (Note! All user settings, pictures etc will be deleted) When SW update starts, you can see as Phoenix erases Core package memory area: Figure 9: Phoenix erasing phone memory. And after this you can see as Phoenix programs new SW package into the phone. Figure 10: Phoenix programming phone memory.
Company Confidential Nokia Customer Care NEM-4 3 - Service Software Figure 11: End of programming dialogue. Now press phone’s power key and wait until you see NOKIA - text on the phones screen. Click OK with mouse. You will see some final operations in Phoenix window rolling on the screen And finally when everything is ready, the following dialogue box appears: Figure 12: SW update completed successfully.
NEM-4 3 - Service Software Company Confidential Nokia Customer Care Service concepts Table 1: New service accessories for NEM-4 PART NO PART NAME 0770542 RJ-10 SOLDERING JIG 0770565 FLASH ADAPTER FLA-41 0770566 MJS-80 MODULE JIG 0770567 DOCKING STATION ADAPTER MJF-26 0770773 SS-17 Domesheet assembly jig Table 2: Spare parts for service accessories PART NO PART NAME 0770450 Spare pins for FLA-41(0770565) 0770754 Spare pins for MJF-26 (0770567) 0770557 Spare DE-50-T45 pins for MJS-80 (077
Company Confidential Nokia Customer Care Issue 2 09/2004 NEM-4 3 - Service Software 0730221 XRS-4 RF-CABLE (Use with JBV-1) 0730265 XRS-11 RF-CABLE (Use with MJS-80) 0750018 PKD-1 SOFTWARE PROTECTION KEY 0770298 JBV-1 DOCKING STATION 0081490 JBT-9, Bluetooth test box 0730283 CA-5S Service Battery Cable.
NEM-4 3 - Service Software Company Confidential Nokia Customer Care Setup instructions NEM-4 SW update using FPS-8 and FLA-41 See picture and table on page 9, under the title SW Update Flashing Setup.
Company Confidential Nokia Customer Care NEM-4 3 - Service Software Energy management, Calibrations and RF testing (Assembled phone) MJF-26 is used with the following equipment: Item Description Type Code 1 Docking station JBV-1 0770298 2 Docking Station adapter MJF-26 0770567 3 Power cable PCS-1 0730012 4 RF cable XRS-4 0730221 5 Service cable DAU-9S 0730108 6 RF-cable XRF-1 0730085 7 DC cable SCB-3 0730114 8 Software protection key PKD-1 0750018 Issue 2 09/2004 Copy
NEM-4 3 - Service Software Company Confidential Nokia Customer Care Component level fault finding MJS-80 is used with the following equipment: Item Description Type Code 1 Module jig MJS-80 0770566 2 Power cable PCS-1 0730012 3 RF cable XRS-11 0730221 4 Service cable DAU-9S 0730108 5 RF-cable XRF-1 0730085 6 Software protection key PKD-1 0750018 Page 3-20 Copyright © 2004 Nokia Corporation Company Confidential Issue 2 09/2004
