User guide

Find help
Support
When you want to learn more about how to use your
product or you are unsure how your device should
function, go to www.nokia.com/support, or using a
mobile device, nokia.mobi/support. You can also select
Menu > Applications > Help > Help in your device.
If this does not resolve your issue, do one of the following:
• Switch off the device, and remove the battery. After
about a minute, replace the battery, and switch on the
device.
• Restore the original factory settings.
• Update your device software.
If your issue remains unsolved, contact Nokia for repair
options. Go to www.nokia.com/repair. Before sending
your device for repair, always back up the data in your
device.
Update device software
About device software and
application updates
With device software updates and application updates,
you can get new features and enhanced functions for your
device. Updating the software may also improve your
device performance.
It is recommended that
you back up your personal
data before updating your
device software.
Warning: If you
install a software update,
you cannot use the device,
even to make emergency
calls, until the installation
is completed and the
device is restarted. Be sure
to back up data before
accepting installation of an
update.
Downloading software
updates may involve the
transmission of large amounts of data (network service).
Make sure that the device battery has enough power, or
connect the charger before starting the update.
After you update your device software or applications, the
instructions in the user guide may no longer be up to date.
Software updates over the air
Select Menu > Ctrl. panel > SW update.
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Find help