User guide

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Support
When you want to learn more about how to use your
product or you are unsure how your device should
function, go to www.nokia.com/support, or using a
mobile device, www.nokia.mobi/support, or, in your
device, select Menu > Help > Help.
If this does not resolve your issue, do one of the following:
• Restart the device: switch off the device, and remove
the battery. After about a minute, replace the battery,
and switch on the device.
• Restore the original factory settings.
• Update your device software.
If your issue remains unsolved, contact Nokia for repair
options. Go to www.nokia.com/repair. Before sending
your device for repair, always back up the data in your
device.
Update device software
About software updates
Software updates may include new features and enhanced
functions that were not available at the time of purchase
of your device. Updating the software may also improve
the device performance.
To get a notification when new software is available for
your device, register with My Nokia, and subscribe to
notifications for text or e-mail messages. For more
information, go to www.nokia.com/mynokia.
Warning: If you install a software update, you
cannot use the device, even to make emergency calls, until
the installation is completed and the device is restarted.
Be sure to back up data before accepting installation of an
update.
Downloading software updates may involve the
transmission of large amounts of data (network service).
Make sure that the device battery has enough power, or
connect the charger before starting the update.
After updating your device software or applications, the
instructions related to the updated applications in the user
guide or helps may no longer be up to date.
Software updates over the air
Select Menu > Ctrl. panel > Phone > SW update.
With Software update (network service), you can check if
there are updates available for your device software or
applications, and download them to your device.
Downloading software updates may involve the
transmission of large amounts of data (network service).
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Find help