User Guide

ManualsBrandsNokia ManualsMobile PhonesE63

Table of Contents

Troubleshooting overview ....................................................................................................................................3–5

Dead or jammed device troubleshooting............................................................................................................3–5

Charging troubleshooting .....................................................................................................................................3–6

Backup battery troubleshooting...........................................................................................................................3–7

Backup battery troubleshooting...........................................................................................................................3–8

MicroSD card troubleshooting...............................................................................................................................3–9

Micro USB troubleshooting................................................................................................................................. 3–11

SIM card troubleshooting ................................................................................................................................... 3–12

Keyboard troubleshooting ................................................................................................................................. 3–14

Power key troubleshooting................................................................................................................................ 3–16

Display module troubleshooting ....................................................................................................................... 3–17

General instructions for display troubleshooting....................................................................................... 3–17

Display troubleshooting ................................................................................................................................ 3–18

Lights (display/keyboard) troubleshooting................................................................................................. 3–19

ALS troubleshooting............................................................................................................................................ 3–21

Bluetooth troubleshooting................................................................................................................................. 3–22

Introduction to Bluetooth troubleshooting ................................................................................................ 3–22

Bluetooth settings for Phoenix..................................................................................................................... 3–22

Bluetooth self tests in Phoenix..................................................................................................................... 3–23

FM radio troubleshooting................................................................................................................................... 3–25

FM radio troubleshooting.............................................................................................................................. 3–25

WLAN troubleshooting........................................................................................................................................ 3–25

Introduction to WLAN troubleshooting ....................................................................................................... 3–25

WLAN functionality testing with self tests .................................................................................................. 3–26

WLAN functionality testing using SB-7 ........................................................................................................ 3–27

Acoustics troubleshooting.................................................................................................................................. 3–29

Introduction to acoustics troubleshooting ................................................................................................. 3–29

Earpiece troubleshooting.............................................................................................................................. 3–30

IHF troubleshooting....................................................................................................................................... 3–31

Microphone troubleshooting ........................................................................................................................ 3–32

Audio troubleshooting........................................................................................................................................ 3–33

Audio troubleshooting test instructions...................................................................................................... 3–33

Internal earpiece troubleshooting ............................................................................................................... 3–36

Internal microphone troubleshooting......................................................................................................... 3–37

IHF speakers troubleshooting....................................................................................................................... 3–38

External headset microphone troubleshooting.......................................................................................... 3–39

External headset earpiece troubleshooting ................................................................................................ 3–40

Vibra troubleshooting.................................................................................................................................... 3–41

Baseband manual tuning guide......................................................................................................................... 3–42

Certificate restoring for BB5 products.......................................................................................................... 3–42

Energy management calibration.................................................................................................................. 3–47

List of Tables

Table 10 Display module troubleshooting cases ............................................................................................. 3–17

Table 11 Pixel defects ......................................................................................................................................... 3–17

List of Figures

Figure 7 RM-437 Bluetooth antenna ................................................................................................................. 3–22

RM-437; RM-449; RM-450

BB Troubleshooting

Issue 1 COMPANY CONFIDENTIAL Page 3 –3