Nokia Customer Care 3 — Service Software Instructions Issue 1 COMPANY CONFIDENTIAL Copyright © 2006 Nokia. All rights reserved.
RM-88 Service Software Instructions Nokia Customer Care (This page left intentionally blank.) Page 3 –2 COMPANY CONFIDENTIAL Copyright © 2006 Nokia. All rights reserved.
RM-88 Service Software Instructions Nokia Customer Care Table of Contents Phoenix installation steps in brief........................................................................................................................3–5 Installing Phoenix...................................................................................................................................................3–6 Updating Phoenix installation...............................................................................
RM-88 Service Software Instructions Nokia Customer Care (This page left intentionally blank.) Page 3 –4 COMPANY CONFIDENTIAL Copyright © 2006 Nokia. All rights reserved.
RM-88 Service Software Instructions Nokia Customer Care Phoenix installation steps in brief Prerequisites Recommended hardware requirements: • Computer processor: Pentium 700 MHz or higher • RAM 256 MB • Disk space 100-300 MB Supported operating systems: • Windows 2000 Service Pack 3 or higher • Windows XP Service Pack 1 or higher Context Phoenix is a service software for reprogramming, testing and tuning phones.
RM-88 Service Software Instructions Nokia Customer Care Results Phoenix is ready to be used with FPS-10 flash prommer and other service tools. Installing Phoenix Prerequisites • Check that a dongle is attached to the parallel port of your computer. • Download the Phoenix installation package (for example, phoenix_service_sw_2004_39_x_xx.exe) to your computer (in C:\TEMP, for instance). • Close all other programs.
RM-88 Service Software Instructions Nokia Customer Care 3. Read the disclaimer text carefully and click Yes. Figure 4 Disclaimer text 4. Choose the destination folder. The default folder C:\ProgramFiles\Nokia\Phoenix is recommended. 5. To continue, click Next. To choose another location, click Browse (not recommended). 6. Wait for the components to be copied. The progress of the installation is shown in the Setup Status window. 7. Wait for the drivers to be installed and updated.
RM-88 Service Software Instructions Nokia Customer Care 8. To end the installation, click Finish. Figure 5 InstallShield Wizard Complete Next actions After the installation, Phoenix can be used after: • installing phone model specific data package for Phoenix • configuring users and connections FPS-10 flash prommer can be used after updating their flash update package files.
RM-88 Service Software Instructions Nokia Customer Care Figure 6 Installation interrupted • Always follow the instructions on the screen. Steps 1. Download the installation package to your computer hard disk. 2. Close all other programs. 3. Run the application file (for example, phoenix_service_sw_2004_39_x_xx.exe). Results A new Phoenix version is installed and driver versions are checked and updated.
RM-88 Service Software Instructions Nokia Customer Care 2. To uninstall Phoenix, choose Phoenix Service Software→Change/Remove→Remove . Figure 7 Remove program The progress of the uninstallation is shown. 3. If the operating system does not require rebooting, click Finish to complete. Figure 8 Finish uninstallation Page 3 –10 COMPANY CONFIDENTIAL Copyright © 2006 Nokia. All rights reserved.
RM-88 Service Software Instructions Nokia Customer Care If the operating system requires rebooting, InstallShield Wizard will notify you. Select Yes... to reboot the PC immediately and No... to reboot the PC manually afterwards. Repairing Phoenix installation Context If you experience any problems with the service software or suspect that files have been lost, use the repair function before completely reinstalling Phoenix.
RM-88 Service Software Instructions Nokia Customer Care • Files for type label printing • Validation file for the fault log repair data reporting system • All product-specific configuration files for Phoenix software components Data files are stored in C:\Program Files\Nokia\Phoenix (default). Installing phone data package Prerequisites • A phone-specific data package contains all data required for the Phoenix service software and service tools to be used with a certain phone model.
RM-88 Service Software Instructions Nokia Customer Care 2. Click Next. 3. In the following view you can see the contents of the data package. Read the text carefully. There is information about the Phoenix version required with this data package. Figure 10 Data package setup information 4. To continue, click Next. Issue 1 COMPANY CONFIDENTIAL Copyright © 2006 Nokia. All rights reserved.
RM-88 Service Software Instructions Nokia Customer Care 5. Choose the destination folder, and click Next to continue. Figure 11 Data package destination folder The InstallShield Wizard checks where Phoenix is installed, and the directory is shown. 6. To start copying the files, click Next. Page 3 –14 COMPANY CONFIDENTIAL Copyright © 2006 Nokia. All rights reserved.
RM-88 Service Software Instructions Nokia Customer Care Phone model specific files are installed. Please wait. 7. To complete the installation, click Finish. Figure 12 InstallShield Wizard Complete Next actions Phoenix can be used for flashing phones and printing type labels after: • Configuring users • Managing connections FPS-10 can be used after updating their flash update package files.
RM-88 Service Software Instructions Nokia Customer Care 3. To uninstall the data package, click OK or to interrupt the uninstallation, click Cancel. Figure 13 Uninstalling phone data package 4. When the data package is uninstalled, click Finish. Figure 14 Finishing data package uninstallation Alternative steps • You can also uninstall the data package manually from Control Panel→Add/Remove Programs→xx-xx* Phone Data Package . (*= type designator of the phone).
RM-88 Service Software Instructions Nokia Customer Care Configuring users in Phoenix Steps 1. Start Phoenix service software, and log in. Figure 15 Phoenix login If the user ID is already configured, select s/he from the User name drop-down list, and click OK. 2. To add a new user, or to edit existing ones, click Maintain. 3. To add a new user, click New. 4. Type in the name and initials of the user, and click OK. The user is added to the user name list. 5.
RM-88 Service Software Instructions Nokia Customer Care 3. To add a new connection, click Add. 4. Select Manual mode, and click Next to continue. If you want to create the connection using the Connection Wizard, connect the tools and a phone to your PC. The wizard will automatically try to configure the correct connection.
RM-88 Service Software Instructions Nokia Customer Care iv For a plain USB connection, choose the following connection settings: Note: First connect the DKE-2 USB cable between the PC USB port and phone. • Media: USB 5. To complete the configuration, click Finish. 6. Click the connection you want to activate. Use the up/down arrows located on the right hand side to move it on top of the list, then click Apply.
RM-88 Service Software Instructions Nokia Customer Care Steps 1. To begin installation, double- click flash_update_x_yy.exe . Figure 21 Flash update welcome dialog If the same version of Flash Update package already exists, and you want to reinstall it, the previous package is first uninstalled. Restart installation again after that. 2. If you try to downgrade the existing version to older ones, the setup will be aborted.
RM-88 Service Software Instructions Nokia Customer Care 3. It is highly recommended to install the files to the default destination folder C:\Program Files\Nokia \Phoenix. Click Next to continue. Figure 23 Flash destination folder When installing the flash update files for the first time you may choose another location by selecting Browse. However, this is not recommended. Issue 1 COMPANY CONFIDENTIAL Copyright © 2006 Nokia. All rights reserved.
RM-88 Service Software Instructions Nokia Customer Care 4. To complete the installation procedure, click Finish . Figure 24 Finish flash update Next actions FPS-10 flash prommers must be updated using Phoenix! Updating FPS-10 flash prommer software Steps 1. Start Phoenix Service Software and log in, manage connection correctly for your flash prommer. 2. Choose Flashing→Prommer maintenance . 3.
RM-88 Service Software Instructions Nokia Customer Care 5. Wait until you are notified that update has been successful; the procedure will take a couple of minutes. Click OK to close the Update Done window. Figure 25 Prommer SW update finished 6. If you are using the FPS-10 flash prommer, check that it is detected from the progress info. Check also the status leds in the FPS-10. The MODE2 led (green), VBAT and POWER leds (red) should be lit.
RM-88 Service Software Instructions Nokia Customer Care Alternative steps • You can update FPS-10 SW by clicking the Update button and selecting the appropriate fpsxupd.ini file in C:\Program Files\Nokia\Phoenix\Flash. Figure 27 Flash directory window • All files can be loaded separately to the prommer used. To do this, click the right mouse button in the Flash box files window and select the file type to be loaded. More information can be found in Phoenix Help.
