DiVitas Client User Guide for Nokia E and N Series Version 2.
Copyright and Confidentiality Notice Copyright 2009 DiVitas Networks, Inc. All rights reserved. DiVitas Networks, DiVitas Server, DiVitas Client and the DiVitas logo are trademarks of DiVitas Networks, Inc. All other trademarks are properties of their respective owners. The designs, features, documentation, software, data and firmware described herein are confidential and proprietary to DiVitas Networks, Inc. and its suppliers.
About This Book This book is for users of the DiVitas Client on certain Nokia E Series and N Series handset models. Although this book contains some general E Series usage information, the book’s focus is on the DiVitas Client itself. The book is not intended to be an exhaustive guide on all E Series and N Series features. For information about non-DiVitas features on your Nokia handset, see the Nokia User Guide for your handset model.
Typographical Conventions About This Book Typographical Conventions Table 2 lists the conventions used in this guide to highlight information. Table 2. Text Appearance Blue Typographical Conventions Meaning Blue text indicates a command. To use a command, use the left or right selection key to select it. For example, to place an active call on hold, press the left selection key and select Hold. Some commands, such as Options, display a list of subcommands.
Contents About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 DiVitas Product Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Typographical Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Participating In a Scheduled Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Displaying the DiVitas Contacts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Searching the DiVitas Directory and Adding DiVitas Contacts . . . . . . . . . . . . . . . . . . . . . . 44 Locating a Contact via Quick Search . . .
Setting Up Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Checking Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 DiVitas Client User Guide for Nokia E and N Series Phones, v2.
DiVitas Client User Guide for Nokia E and N Series Phones, v2.
Getting Started Installing the DiVitas Client – Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Logging Into the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Changing Your DiVitas Client Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 DiVitas Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the DiVitas Client – Overview Getting Started Installing the DiVitas Client – Overview Generally, your system administrator will install and configure the DiVitas Client for you. You can verify whether the DiVitas Client has been installed by trying to launch the client.
Installing the DiVitas Client – Overview Getting Started ● If you are outside the firewall (CellData), click on the external link. Talk to your system administrator if you are not certain which of the two links you should select. 3 Follow the instructions on the screen. Details: ■ If the above installation method is unsuccessful, please refer to “Alternative Client Installation Method” on page 70.
Logging Into the DiVitas Client Getting Started Logging Into the DiVitas Client By default, after it is installed, the DiVitas Client automatically starts when you power on or reboot your handset. If you or the server administrator have already configured your client settings and left the Save password option enabled, you do not need to enter any information to log in. You are automatically logged into the server after the client starts. If the Enter password prompt appears: 1 Type your DiVitas password.
Changing Your DiVitas Client Password Getting Started 4 Scroll to the DiVitas icon: 5 Press the Navi scroll key or select Options > Open to start the DiVitas Client. The DiVitas Client contacts the DiVitas Server to verify your device and user account information.
DiVitas Home Screen Getting Started DiVitas Home Screen The DiVitas Client’s Home Screen is displayed after you log into the DiVitas Server. Refer to Figure 1 on page 9 for the locations of the following areas on the Home screen.
DiVitas Home Screen Getting Started Call Medium The call medium icon indicates the medium (WiFI or cell) available for new calls. Table 1. Indicator Call Medium Description New calls you place through the DiVitas dialer will go over WiFi. New calls you place through the DiVitas dialer will go over cellular voice (GSM). Locking Calls to a Specific Network A key benefit of the DiVitas Client is that it will automatically locate the strongest network (i.e.
DiVitas Home Screen Getting Started Table 2. Icon Feature Access Icons (continued) Description Provides access to the DiVitas Messaging screen. From the Messaging screen, you can have text conversations with other DiVitas users. The number displayed at the upper right corner of the icon indicates new text messages. If the number of new text messages exceeds 10, the number will be replaced with a “+” sign. If no number is displayed, you do not have any new text messages.
Accessing Help or Version Information Getting Started For multiple calls to or from the same number, only the most recent call is shown. To see the individual calls, navigate to the Call Log Screens. (See “Using the Call Log” on page 49.) Icons appear next to the call entry to indicate whether the most recent call was received, sent, or missed. These icons are shown in Table 3 below. Table 3. Indicator Call Log Icons Description Indicates a received call.
Locking the Keypad When the DiVitas Client Is Active Getting Started Locking the Keypad When the DiVitas Client Is Active If you need to lock the handset’s keypad but you want the DiVitas Client to be able to receive calls while the keypad is locked, you can do so from within the client. You can answer calls even when the keypad is locked. In this case, the keypad is automatically re-locked after the call is ended. Non-slider Models To lock the keypad on Nokia models that do not have a sliding face (e.g.
Exiting the DiVitas Client Getting Started To re-display the DiVitas Client again: 1 Press and hold the Menu key to display the list of applications that are running on the handset. 2 Select the DiVitas icon1. 3 Press the Navi scroll key. Exiting the DiVitas Client To exit the DiVitas Client: 1 From the DiVitas Home screen, select Options > Exit. A confirmation message is displayed. 2 Confirm or cancel the exit: ● To exit, press the left selection key to select Yes.
Exiting the DiVitas Client Getting Started 20 DiVitas Client User Guide for Nokia E and N Series Phones, v2.
Presence Presence Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Changing Your Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Changing Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Your availability to be contacted through the DiVitas Client is managed by your presence.
Changing Your Presence Presence Table 4. Presence Icon DiVitas Client Availability Icons (continued) Description Available for text messages only. New text messages will briefly appear in a pop-up windows along with an auditory notification. Calls to your extension will be fowarded to your DiVitas voicemail box. Note that the Missed call icon does not get updated when calls are missed. On a call. Not available for voice calls or text messages.
Changing Status Messages Presence Figure 4. Presence Menu 3 Select an option. 4 Press the Navi scroll key or select OK. Changing Status Messages Your status message (personal message) is displayed on your handset in the status area of the Home screen, and under your user name on other DiVitas users’ handsets.
Changing Status Messages Presence Changing the Text of a Status Message You can change the text of the currently-selected status message to create your own customized message. However, the DiVitas Client supports only four messages, so in order to create a customized message, you must overwrite an existing one. To do so: 1 On the DiVitas Home screen, scroll to the user status area. (See Figure 1 on page 9.) 2 Select Options > Personal message > Edit message.
Using the DiVitas Dialer Accessing the DiVitas Dialer Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Making a Call Using the DiVitas Dialer When a call is active, a call connection icon indicates the type of connection being used for the call: Table 5. Indicator Call Connection Description The call is on WiFi and is being managed by the DiVitas Server. The call is on cellular and is being managed by the DiVitas Server. The call is on cellular but is not being managed by the DiVitas Server. In the following example, a call is on WiFi and is being managed by the DiVitas Server. Figure 5.
Making a Call Using the DiVitas Dialer Dial by Typing the Phone Number 1 Go to the DiVitas Home screen or DiVitas Dialer screen. 2 Use the keypad to type the number. 3 Press the green Call key. Alternatively, you press the left selection key to select Options > Call: ● From business number – This option places the call through the DiVitas Server. ● From mobile number – This option bypasses the server and places the call directly through your mobile carrier.
Answering a Call Using the DiVitas Dialer 1 With the DiVitas Messaging screen displayed, select the conversation. (See “Instant Messaging” on page 53.) 2 Select Options > Call. Dial by Selecting a DiVitas Call Log Entry 1 Select the call entry on the Home screen or on a Call Log screen. (See “Using the Call Log” on page 49.) 2 Press the Call key, or press the Navi scroll key and select Call. (You also can select Options > Call.
Ending a Call Using the DiVitas Dialer This feature works best when the ring tone is in AAC file format. If other file formats are used (e.g. MP3), the tones will only play when the device is in cell. If the device is in WiFi, then the standard default DiVitas ringer will be played. Converting Ring Tones to Supported Formats You can convert an unsupported audio file (e.g. MP3 or WAV) to the AAC format using the Nokia Multimedia Player (a utility found within PC Suite).
Placing a Call on Hold Using the DiVitas Dialer To end the call by pressing the End key, press the key only briefly. If you press and hold the key, the DiVitas Client will be minimized after the call is ended. Placing a Call on Hold To place a call on hold, select Options > Hold or press the green Call key. To resume the call (take the call back off hold), press the right selection key (Resume) or select Options > Resume, or press the green Call key.
Enabling the Loudspeaker Using the DiVitas Dialer Transferring a Call by Typing the Number 1 Select Transfer > To number. A dialog for entering the number is displayed. 2 Type the number into the dialog. 3 Press the left selection key to select OK. 4 When you hear the ringer for the party to which you are transferring, do one of the following: ● To speak with the other party before completing the transfer, wait for them to answer the call. When you both are ready, select Transfer.
Muting the Microphone Using the DiVitas Dialer To unmute, select Options > Unmute, or press the Navi scroll key. Handset model E65 also has a Mute button (hard key). 32 DiVitas Client User Guide for Nokia E and N Series Phones, v2.
Managing Multiple Calls Using the DiVitas Dialer Managing Multiple Calls The DiVitas Client supports up to two active calls at a time. An active call is any voice call that currently is being managed by the DiVitas Server. Figure 6 shows an example of the DiVitas dialer screen with two active calls. Figure 6. DiVitas Dialer Screen with Two Active Calls In this example, the call on hold is from a DiVitas extension.
Managing Multiple Calls Using the DiVitas Dialer Pressing the Call key routes the call through the DiVitas Server. To dial the call directly, select Options > Call > From mobile number. The DiVitas Client places the call as a voice call over GSM. It is also possible to place a second call simply by dialing while the first call is active (as opposed to placing the call on hold before dialing). However, the DTMF tones will be audible on the active call. You will be dialing into someone’s ear.
Toggling a Call Between the Handset and an IP Desk Phone Using the DiVitas Dialer Figure 7. Swapped Calls It is possible to talk with more than one other caller at a time, if you are on a conference. See “Conferencing” on page 37. Toggling a Call Between the Handset and an IP Desk Phone If you are signed onto multiple devices with the same DiVitas Client extension, you can toggle active calls between the two devices.1 To toggle a call: 1 Display the DiVitas Dialer screen, if not already displayed.
Star Codes for Common Features Using the DiVitas Dialer If you are moving calls from a desk phone to the handset, and the calls are part of a 3-way conference, the conference is broken but the two calls are still moved to the handset. You cannot move calls that are part of a 3-way conference from a handset to a desk phone. Canceling a Toggle Request To cancel a toggle request, select Options > Cancel toggle. The Cancel toggle option is available only while the call is being moved between devices.
Conferencing Setting Up a 3-Way Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Participating In a Scheduled Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 The DiVitas solution supports the following types of conference calls: ■ 3-way – A 3-way (“ad-hoc”) conference call can be initiated at any time by a DiVitas user, with up to three callers (the DiVitas user and two other parties).
Setting Up a 3-Way Conference Call Conferencing Starting the Conference To start a 3-way conference call: 1 Call the other parties, if you do not already have active calls with them. ● If you already have a call with one of the parties, place the call on hold, then call the other party. ● If you do not have a call with either party, call one of them and place the call on hold, then call the other party. When you have one call on hold and a second active call, you are ready to start the conference.
Setting Up a 3-Way Conference Call Conferencing Figure 9. Live Conference On the dialer screens of the other participants, the conference appears as a single active call from you. Muting a Conference To mute a 3-way conference, select Options > Mute from the dialer screen, or simply press the Navi scroll key. The icon shown in the following example appears. Figure 10. Muted Conference To resume the conference, select Options > Unmute from the dialer screen, or press the Navi scroll key.
Setting Up a 3-Way Conference Call Conferencing The Mute option is different from the Break to option. The Mute option mutes audio from the initiator, whereas the Break to option places one participant on hold, while allowing you to speak confidentially with the other participant. Breaking To a Single Conference Participant To speak confidentially with one of the conference participants, you can “break to” that participant.
Participating In a Scheduled Conference Call Conferencing If you are the initiator of the conference, after you leave the conference, you will be unable to redial either of the other participants as long as they remain on the call. Ending the Conference To end the conference, select Options > End conference, or press the red End key. The call ends for all three participants.
Participating In a Scheduled Conference Call Conferencing Leaving a Conference To leave a conference, hang up the call. If you are the last caller on the conference, the DiVitas Server plays the on-hold music until you hang up. Conference Options Table 7 lists the options that are available to conference users and the conference moderator. Table 7. Conference Options Option Description Available To... *1 Mute/Unmute. Users and Moderator *4 or *7 Decrease the speaker volume.
Contacts Displaying the DiVitas Contacts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Searching the DiVitas Directory and Adding DiVitas Contacts . . . . . . . . . . . . . . . . . . . 44 Locating a Contact via Quick Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Filtering the Contacts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Calling or Sending a Message to a Contact .
Searching the DiVitas Directory and Adding DiVitas Contacts Contacts Searching the DiVitas Directory and Adding DiVitas Contacts You can search the DiVitas directory on the server for other DiVitas users, and add them to your Contacts list. To search the directory on the server for other DiVitas users: 1 From the Contacts screen, select Options > Search directory. 2 Select the By name or By extension. 3 Enter all or part of a name or extension number. 4 Press the Navi scroll key or select OK.
Locating a Contact via Quick Search Contacts numbers. After the short delay, the digits following “p” are sent. In this example, the conference bridge number 8881234567 will be dialed first, and then after the call is picked up at the remote end, the pass code 9876 will be dialed after 4 seconds (2 seconds delay for each “p” in the dial string).
Calling or Sending a Message to a Contact Contacts ● Show presence only – Displays only the other DiVitas users for whom the presence indicator is enabled in the DiVitas Contacts list. (See “Disabling the Presence Indicator for a Contact” on page 47.
Disabling the Presence Indicator for a Contact Contacts To send a text message to another DiVitas user: 1 From the DiVitas Contacts screen, scroll to the name of the contact to highlight it. 2 Select Options > Send message. 3 In the chat screen that appears, begin typing your message in the field at the bottom. 4 Press the left Send soft key to transmit the message.
Disabling the Presence Indicator for a Contact Contacts 48 DiVitas Client User Guide for Nokia E and N Series Phones, v2.
Using the Call Log Accessing the Call Log Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Dialing a Logged Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Deleting a Call from the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Where Calls Are Logged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Accessing the Call Log Screens Using the Call Log Accessing the Call Log Screens To access the Call Log screens, press the Navi scroll key to the right to scroll to one of the following tabs: – Displays missed calls. These are calls that either were not answered or were answered by your voicemail. – Displays outgoing calls. These are calls that you initiated from your DiVitas Client extension on the handset. – Displays incoming calls. These are calls that you answered.
Where Calls Are Logged Using the Call Log Where Calls Are Logged The DiVitas Client Call Log is separate from the call log for the handset’s native dialer. Calls are logged in one or both logs, depending on the call direction, the medium (WiFi or GSM), and whether the number on the handset is the DiVitas Client extension or the handset’s mobile number. Table 8 lists where calls are logged. Table 8.
Where Calls Are Logged Using the Call Log 52 DiVitas Client User Guide for Nokia E and N Series Phones, v2.
Instant Messaging Adding a Network Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Sending a Message to a Network Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Viewing and Replying to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Managing Multiple Conversations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Deleting a Conversation . . .
Sending a Message to a Network Contact Instant Messaging Sending a Message to a Network Contact To send an IM to a network contact: 1 Select the user in the Recent Call List (from the Home screen) or in the DiVitas Contacts list (from the Contacts screen). 2 Select Options > Send message. 3 A chat screen appears, as shown below: Figure 12. Chat Window – Sending a New Message 4 Type your message in the field at the bottom. 5 Press the Navi scroll key or Select Send.
Viewing and Replying to a Message Instant Messaging ● If a loss of connectivity occurs while you are sending an IM, messages that have not been successfully transmitted will appear in red italics until connectivity is restored and the IM’s are automatically sent out by the client. ● Unread messages are preserved on your phone until they have been read.
Viewing and Replying to a Message Instant Messaging Alternatively, you can press the right Ignore soft key to close the IM pop-up window. The Messaging screen can manage multiple conversations. The latest message in each conversation is displayed. In this example, there is only one conversation. Figure 14. Messaging Screen To reply to an IM: 1 On the message screen, select the conversation and press the Navi scroll key or select Options > Send message.
Managing Multiple Conversations Instant Messaging 2 Type your message and send. (See “Sending a Message to a Network Contact” on page 54.) Figure 15. New Message Displayed in Chat Window Managing Multiple Conversations The Messaging screen can have multiple conversations, one for each of the DiVitas users with whom you are chatting. For each separate conversation, the most recent message is displayed.
Deleting a Conversation Instant Messaging 58 DiVitas Client User Guide for Nokia E and N Series Phones, v2.
Accessing Voicemail Voicemail Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Playing Voicemail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Saving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 This chapter describes how to access voicemail and manage your DiVitas Server voicemail account.
Playing Voicemail Messages Accessing Voicemail Playing Voicemail Messages You can use the DiVitas Client to play new and saved voicemails. To play a voicemail message: 1 Access the voicemail page using one of the following methods: ● On the DiVitas Home screen, scroll to the voicemail icon: Press the Navi scroll key or select Options > Voice mail list. ● From other DiVitas screens, scroll to the voicemail tab: 2 Scroll to the voicemail.
Saving a Message Accessing Voicemail ■ Options > Call voice mail ■ Options > Add to contact ■ Options > Settings ■ Options > Help Playback Options The following playback option is available during playback of a message: ■ Options > Pause / Resume Notes: ■ If you are playing back a voicemail message and an incoming call is received, the voicemail stops playing and you will have to play it from the beginning.
Saving a Message Accessing Voicemail 62 DiVitas Client User Guide for Nokia E and N Series Phones, v2.
Settings Options Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 The Settings menu allows you to configure DiVitas Client options and display information about the network. This chapter describes the Settings options. Phone Settings The Phone settings menu has the following options.
Phone Settings Settings Options To disable the option, select Options > Settings > Phone settings > Auto-start DiVitas Client. The state changes from Enabled to Disabled. To re-enable it, use the same procedure to change the state to Enabled. Privacy statement This option enables or disables re-display of the privacy statement each time the DiVitas Client is started.
Network Settings Settings Options Network Settings The Network settings menu has the following options. Global data roaming By default, the DiVitas Client avoids international data roaming charges for both CellData (packet data) and voice. If the client detects that the handset is attempting to roam onto the network of a country other than the home country (i.e. the country associated with the SIM card), the client automatically disables CellData usage to prevent the client from incurring roaming charges.
Network Settings Settings Options Connection status This option displays a screen of information about the status of the currently active connection in use by the DiVitas Client. The connection status screen shows the following information: ■ Handset IP Address – IP address of your handset. ■ Server Internal Address – Internal IP address or FQDN of the DiVitas Server. This is the address where the server can be reached on the private network, from inside the firewall.
Network Settings Settings Options By default, when the handset has an active WLAN connection, the DiVitas Client will try to use the connection to reach the DiVitas Server. If the DiVitas Server cannot be reached on the active WLAN connection, the DiVitas Client then uses the active packet data connection. You might want to prevent the DiVitas Client from using certain connections.
Network Settings Settings Options 68 DiVitas Client User Guide for Nokia E and N Series Phones, v2.
Upgrading the DiVitas Client Verifying Proper Firmware Prior to Installing Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Alternative Client Installation Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Upgrading the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Adding a Shortcut to the DiVitas Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Alternative Client Installation Method Upgrading the DiVitas Client To determine which version is running on a handset, dial *#0000# from the native dialer, (not from the DiVitas Client dialer.) If necessary, upgrade the firmware using the Nokia Software Updater (at nokia.com/softwareupdate) and PC Suite. Note: A factory reset is done during firmware upgrade, which will remove all your data. Before upgrading the firmware, make sure to save all your contacts and other data onto a PC or flash card.
Alternative Client Installation Method Upgrading the DiVitas Client Figure 17. User Name Dialog 5 Enter your DiVitas Client extension number. Press the left selection key to select OK. The Password dialog appears. 6 Enter your DiVitas Client user password. Press the left selection key to select OK. A message appears, stating that authentication information will be sent as plain text. 7 Press the left selection key to select OK. A list of DiVitas Client image files appears.
Alternative Client Installation Method Upgrading the DiVitas Client Figure 18. Install DiVitasPhone? Message 11 Press the left selection key to select Yes. Details about the application file are displayed. 12 Press the left selection key to select Continue. A security warning is displayed and asks whether you want to continue the installation. 13 Press the left selection key to select Yes.
Alternative Client Installation Method Upgrading the DiVitas Client 19 If a prompt appears asking you whether to clear the cache, press the left selection key to select Yes or the right selection key to select No, depending on your preference. 20 If this is a new installation of the DiVitas Client, you will need to enter the DiVitas Client configuration settings. Go to “Entering DiVitas Client Configuration Settings”. If you are upgrading, you do not need to reconfigure the settings.
Alternative Client Installation Method Upgrading the DiVitas Client Figure 19. DiVitas Client Configuration Settings Page 3 Enter the following information into the fields on the screen: ● User Extension ● User Password ● Server Address ● Phone number (Enter the number that will be required by the DiVitas Server’s dial plan. For example, if the DiVitas Server is not configured to add the prefix, then you must include it here. Ask your system administrator for more information.
Upgrading the DiVitas Client Upgrading the DiVitas Client Upgrading the DiVitas Client When a new version of the DiVitas Client software is available on the DiVitas Server, a message such as the one shown in Figure 20 automatically appears when you start the DiVitas Client. Figure 20. DiVitas Client upgrade prompt Select Yes to begin the upgrade. If the you select No to refuse the upgrade, the DiVitas Client terminates. You must complete the upgrade in order to continue to use the DiVitas Client.
Adding a Shortcut to the DiVitas Client Upgrading the DiVitas Client Adding a Shortcut to the DiVitas Client You can add a shortcut to the DiVitas Client from the Active-Standby screen, by replacing one of the feature icons already on the screen. On handset models that have an Own key, you also can program this key to start the DiVitas Client. Adding a Shortcut to the Active-Standby Screen 1 Select Menu > Tools > Settings > Phone > Standy mode > Active standy apps.
Adding a Shortcut to the DiVitas Client Upgrading the DiVitas Client Figure 22. Active-Standby Screen Programming the Own Key Some devices have an ‘Own key’, which is a button with the following icon that can be programmed to launch an application of your choosing. If your device has an ‘Own key’ you can configure it by doing the following: 1 Press and hold the Own key, or select Menu > Tools > Own key. The Own key screen appears, where you can program the key. (See Figure 23.
Adding a Shortcut to the DiVitas Client Upgrading the DiVitas Client Figure 23. Menu > Tools > Own key 78 DiVitas Client User Guide for Nokia E and N Series Phones, v2.
Troubleshooting the DiVitas Client Upgrading the DiVitas Client Troubleshooting the DiVitas Client The DiVitas Client offers several tools to assist the system administrator in troubleshooting the software. If the user notices any unusual behavior, the upload log utility allows the client to upload logs from the client to the server. Similarly, the archive log utility allows the user to save log files on the client for later analysis, so log files can be saved even during a loss of connectivity.
Uninstalling the DiVitas Client Upgrading the DiVitas Client Figure 24. Accessing client logs files from the memory card Notes: ■ Up to five sets of logs can be saved on the phone using the Archive Log feature, after which older sets of archived files must be deleted to make room for the new ones. Uninstalling the DiVitas Client If you should ever choose to uninstall the DiVitas Client, DiVitas recommends that you use the following procedure: 80 1 Press the Menu key. 2 Select the Office folder.
Voice-Only Voicemail Access Signing In to the DiVitas Server Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Voicemail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Setting Up Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Checking Your Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voicemail Options Voice-Only Voicemail Access Voicemail Options After you sign in, the voicemail system will play a menu of options. This is the main menu. ■ 1 – Play messages ■ 2 – Change folders ■ 3 – Advanced options ■ 0 – Mailbox options ■ * – Help ■ # – Exit Options 1, 2, and 0 lead to further options. Option 3 has an option to return to the main menu but is otherwise not used. Figure 25 on page 83 and Figure 26 on page 84 show the voicemail options available on the DiVitas Server.
Voicemail Options Voice-Only Voicemail Access Figure 25. Voicemail Options DiVitas Client User Guide for Nokia E and N Series Phones, v2.
Voicemail Options Voice-Only Voicemail Access Figure 26. Voicemail Options (cont.) 84 DiVitas Client User Guide for Nokia E and N Series Phones, v2.
Setting Up Your Mailbox Voice-Only Voicemail Access Setting Up Your Mailbox If DiVitas Server voicemail service has been enabled for your DiVitas Client extension, the mailbox is already set up with a default password and a default set of greetings. You can customize your mailbox by changing these settings. Ask your DiVitas Server administrator for your default voicemail password. The DiVitas Server administrator sets the password when adding your DiVitas Client user account to the DiVitas Server.
Setting Up Your Mailbox Voice-Only Voicemail Access You also can record your name. By default, the greetings listed in Table 9 say “The person at extension extension-number is unavailable/busy”. If you record your name, the greetings say your name instead of “The person at extension extension-number”. To return a greeting to its default value, you can erase it. Changing Your Voicemail Password 1 Sign in to the voicemail system. (See “Signing In to the DiVitas Server Voicemail System” on page 81.
Checking Your Voicemail Voice-Only Voicemail Access Customizing Your Voicemail Greetings You can customize the greetings described in Table 9 on page 85. 1 Sign in to the voicemail system. (See “Signing In to the DiVitas Server Voicemail System” on page 81.) 2 Press 0 to access voicemail options. 3 Press one of the following numbers: ● 1 – To record your Unavailable greeting ● 2 – To record your Busy greeting ● 4 – To record your Temporary greeting 4 After the tone, speak your new greeting.
Checking Your Voicemail Voice-Only Voicemail Access To access your voicemail: 1 Sign in to the voicemail system. (See “Signing In to the DiVitas Server Voicemail System” on page 81.) 2 Select a message folder. The prompt from the voicemail system differs depending on whether you have new messages, old messages, or both. ● ● 3 If you have new messages, the following options are available: ◆ 1 – Listen to new messages. The voicemail system begins playing the first new message. ◆ 2 – Change folders.
Checking Your Voicemail Voice-Only Voicemail Access To save a message in a specific folder: 1 After the message is played, press 9. 2 Press a number to select the folder: ● 0 – New messages ● 1 – Old messages ● 2 – Work messages ● 3 – Family messages ● 4 – Friends’ messages Forwarding a Message After you listen to a message, one of the options presented by the voicemail system is to forward the message to another extension.
Checking Your Voicemail Voice-Only Voicemail Access 90 DiVitas Client User Guide for Nokia E and N Series Phones, v2.
