NOKIA A032 TROUBLE SHOOTING GUIDE © NOKIA INC | File: a032trbsv2.doc | Date: 15.08.
Contents 1. STARTUP PROBLEMS ...................................................................................................................3 1.1 INITIALIZATION ERROR CODES ...............................................................................................3 1.1.1 INFO LED ERROR CODES EXPLAINED ............................................................................4 1.2 USING THE INITIALIZATION LOG FILE ...................................................................................
INTRODUCTION This document is intended to resolve common problems that may occur whilst using the Nokia A032 Access Point. It offers useful advice on avoiding general problems and preventing their re-occurrence. This document is not intended to replace the User Manual but should be read in conjunction with it. 1. STARTUP PROBLEMS This section provides on troubleshooting advice on Access Point initialization (startup) problems. 1.
1.1.1 info LED error codes explained 100001: Bad code image This error message indicates that the flash memory firmware is invalid or corrupted. Correct firmware is loaded at the factory prior to shipment. Therefore this problem may be the result of a problem during an upgrade procedure. Appendix D of the printed Nokia A032 Wireless LAN Access Point User Guide or the A032_User_Guide.pdf file describes methods for reloading the firmware.
Indicates that the configuration information is corrupted for some unspecified reason. In this case the access point will automatically reset the default values and restart. Put the Access Point into learn mode and reconfigure. 011001: Bad manufacturer's information Indicates that the internal configuration information has been corrupted. Contact dealer. 011010: Bad log sector Indicates that the log information in the flash memory has been corrupted.
1.2.2 Real-time troubleshooting via the serial port If there is a problem during initialization the Nokia A032 may stop and display an error code on the info LED’s. You cannot view the contents of the log file because the Nokia A032 is not operating. To provide a solution to this problem, the Nokia A032 also writes all log file entries to the serial port during initialization. If the unit fails to initialize and you can’t discover the problem, try attaching a serial terminal to the unit.
2.1.3 NID list If you are using NID List security and the MAC address of the wireless station is not entered in the NID list the access will be prevented. A NID (Network Identifier) list is used when configuring an Access Point to stop unwanted wireless stations associating with the Access Point. If the MAC address of the Radio card in the wireless station has not been added to the NID List the wireless station will not be able to associate. Speak to your Network manager. 2.1.
You should now be able to access the network via the A032 from your wireless station machine. 3. RESETTING FACTORY DEFAULTS If you don’t know the Nokia A032’s current configuration status and you want to ensure that you are starting from a clean and known state, you can restore the factory default settings. You might want to do this before using Learn mode to configure the Nokia A032.
4.3 ACCESS POINT AS A DHCP SERVER The Access Point can be configured as a DHCP server. More than one Access Point on the network can be configured as a DHCP server providing that the address pool of each server does not overlap. Care should also be taken that any Access Point configured as a DHCP server should not conflict with any other DHCP server on the network. Note that difficulty may be experienced if the pool size of the DHCP server is less than 8 when using wireless stations with MS windows.
information on this. The Nokia A032 issues the command to dial. You should hear the modem dialling and attempting to connect. If, successful the modem will notify the Nokia A032 and proceed to the next stage. 5.2 If the line is busy or you’ve specified the wrong ISP number, the connection will fail. One possible failure at this point is that the modem uses an unusual message to indicate connection.
5.3 AUTHENTICATION PHASE (LOGGING IN) Almost all ISPs require you to identify yourself by logging in after the LCP phase is complete. What happens Possible problems and solutions The Nokia A032 will send the user name and password which you have previously configured. If the login is not accepted, you will either see a reject message in the PPP log, or the line will just be dropped by the ISP.
