User Guide

Issue 1 12/04 COMPANY CONFIDENTIAL 7

RAE-6/RA-4

3 - Service Software Instructions Nokia Customer Care

Phoenix Service SW

■ Before installation

• Check that a dongle is attached to the parallel port of your computer.

• Download the installation package (e.g.

phoenix_service_sw_a15_2004_41_5_28.exe) to your computer (e.g. C:\TEMP).

• Close all other programs.

• Run the application file (e.g. phoenix_service_sw_a15_2004_41_5_28.exe) and

follow instructions on the screen.

• Administrator rights may be required to be able to install Phoenix depending on

the operating system.

• If uninstalling or rebooting is needed at any point, you will be prompted by the In-

stall Shield program.

• If at any point during installation you get this message:

“Dongle is not found and installation cannot continue.“

Possible reasons may be a defective or too old PKD-1 dongle (five digit serial

number dongle when used with FPS-8 prommer) or that the FLS-4S POS flash

dongle is defective or power to it is not supplied by external charger.

First, check the COM /parallel ports used! After correcting the problem, installa-

tion can be restarted.

For more detailed information, please refer to Phoenix Help files. Each feature

in Phoenix has its own Help function, which can be activated while running the

program. Press the F1 key or the feature’s Help button to activate a Help file.