User Guide

Issue 1 12/04 COMPANY CONFIDENTIAL 13

RAE-6/RA-4

3 - Service Software Instructions Nokia Customer Care

■ Updating Phoenix installation

If you already have the Phoenix service SW installed on your computer, you will need to update

it when new versions are released.

Always use the latest available versions of both the Phoenix service SW and the phone specific

data package. Instructions can be found in phone model specific Technical Bulletins and phone

data package readme.txt files (shown during installation).

To update Phoenix, you need to take exactly the same steps as when installing it for the first

time.

1. Download the installation package to your computer hard disk.

2. Close all other programs.

3. Run the application file (e.g. phoenix_service_sw_a15_2004_41_5_28.exe).

4. Newer version of Phoenix is installed.

5. Driver versions are checked and if need be, updated.

When you update Phoenix (e.g. a10_2003_33_5_22 to a11_2003_41_5_28.exe), the update

takes place automatically without uninstallation.

If you try to update Phoenix with the same version that you already have (e.g.

a15_2004_41_5_28 to a14_2004_42_6_28), you are asked if you want to uninstall the current

Phoenix version. In this case you can choose between total uninstallation and repair.

If you try to install an older version (e.g. downgrade from a15_2004_41_5_28 to

a14_2004_33_5_22), installation will be interrupted.

Please always follow the instructions on the screen.