User Guide

PAMS

Technical Documentation

RAE-3

8. Troubleshooting

Page 8 – 48

Issue 1 06/01

2.13 SIM Card

2.13.1 SIM Card Error Troubleshooting

The fault information ”SIM Card error” means most likely that the SIM locked

phone has been inserted with a SIM which does not correspond to the lock

code.

Check the SIM lock status of the phone with WinTesla:

YES

Blank

”SIM Card Error”

message in display ?

Set the phone in NORMAL mode

View–> Quick/RF Info

See ”SIM Lock Settings” field:

field?

No SIM lock.

Refer to ”SIM Card Rejected”

troubleshooting

SIM lock activated: inform customer

Customer contacts network operator

to ask for lock reset

Figure 37.