Cell Phone User Guide

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23 Troubleshooting
This section lists and answers many of the questions phone users most
frequently ask.
Problem Possible cause Possible solution
My phone isn’t
charging.
The charger and the phone
are not properly connected.
Securely connect the
charger to the phone.
The charger is not properly
plugged in.
Ensure that the
charger is plugged in
correctly.
My phone isn’t
making or
answering
calls.
The battery is not charged. Charge the battery.
The signal strength is too
low.
If you are indoors,
move toward a
window.
I can’t listen to
my voice
messages.
You don’t have voice mail
service.
This is a provider
dependent feature.
Please call your
wireless service
provider.
You have not set up your
voice mailbox with your
service provider.
The voice mail number you
have saved is incorrect.
You have forgotten your
password or are entering in
incorrectly.
Your voice mail number is
not saved in the phone.
Refer to “Set up your
voice mailbox” on
page 35.