Nokia Customer Care 3 - Service Software Instructions ISSUE 1 11/04 Copyright © 2004 Nokia. All Rights Reserved.
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RM-14 Nokia Customer Care Table of Contents Page No Quick Guide for Phoenix Service SW Installation............................................ 5 Phoenix installation steps in brief....................................................................... 5 Phoenix Service SW............................................................................................ 7 Before installation............................................................................................... 7 Installing Phoenix .......
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RM-14 Nokia Customer Care Quick Guide for Phoenix Service SW Installation ■ Phoenix installation steps in brief DCT-4 generation Test and Service Software is called “Phoenix”. These are the basic steps to install the Phoenix: • Connect a DK2 Dongle or FLS-4S POS Flash Device. • Install the Phoenix Service SW. • Install the Data Package for Phoenix. • Configure users. • Manage connection settings (depends on the tools you are using). Phoenix is now ready for FLS-4S Point Of Sales Flash Device use.
RM-14 Nokia Customer Care • All needed drivers for:DK2 dongle FLS-4S point of sales flash device USB devices Separate installation packages for flash update files and drivers are also available, but it is not necessary to use them unless updates appear between Phoenix Service SW releases. If separate update packages are used, they should be used after Phoenix and data packages have been installed.
RM-14 Nokia Customer Care Phoenix Service SW ■ Before installation • Check that a dongle is attached to the parallel port of your computer. • Download the installation package (e.g. phoenix_service_sw_a12_2003_50_6_35.exe) to your computer (e.g. C:\TEMP). • Close all other programs. • Run the application file (e.g. phoenix_service_sw_a12_2003_50_6_35.exe) and follow instructions on the screen. Administrator rights may be required to be able to install Phoenix depending on the Operating System.
RM-14 Nokia Customer Care ■ Installing Phoenix Run the phoenix_service_sw_a12_2003_50_6_35.exe to start the installation. Install Shield will prepare. Click "Next" in Welcome dialog to continue. Choose the destination folder, it is recommended to use the default folder C:\ProgramFiles\Nokia\Phoenix. Choose “Next” to continue. You may choose another location by selecting “Browse” (not recommended). 8 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care Setup copies the components, progress of the setup is shown. Please wait. Drivers will be installed and updated, please wait. The process may take several minutes to complete. ISSUE 1 11/04 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care If the operating system does not require rebooting (Windows 2000, XP) the PC components are registered right away. 10 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care Click "Finish" to finalize. Phoenix is ready for use. If the operating system used requires restarting your computer (Windows 98, SE, ME), the Install Shield Wizard will notify you about it. Select "Yes..." to reboot the PC immediately and "No..." to reboot the PC manually afterwards. After the reboot components are registered and Phoenix is ready for use. Note that Phoenix doesn't work, if components are not registered.
RM-14 Nokia Customer Care Now the installation of Phoenix Service SW is ready and it can be used after : • installing Phone model specific Phone Data Package for Phoenix • configuring users and connections FLS-4S can be used right away. FPS-8* can be used after updating Flash Update Package files to it. ■ Updating Phoenix installation If you already have the Phoenix Service SW installed on your computer, sooner or later there will be need to update it when new versions are released.
RM-14 Nokia Customer Care Please always follow the instructions on the screen. ■ Uninstalling Phoenix Uninstallation can be done manually from Windows Control Panel - Add / Remove Programs. Choose “Phoenix Service Software” and click "Add/Remove". Choose “Remove” to uninstall Phoenix. Progress of the uninstallation is shown. If the operating system does not require rebooting, select “Finish” to complete. ISSUE 1 11/04 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care If the operating system used requires rebooting, Install Shield Wizard will notify you about it. Select "Yes..." to reboot the PC immediately and "No..." to reboot the PC manually afterwards. ■ Repair If you experience any problems with the service software or suspect that files have been lost, you can use the repair function before completely reinstalling Phoenix. Note that the original installation package (e.g. phoenix_service_sw_a12_2003_50_6_35.
RM-14 Nokia Customer Care Run Windows Control Panel - Add / Remove Programs, choose “Phoenix Service Software” and click "Add/Remove". In the following view choose “Repair”. Phoenix will reinstall components and register them, the procedure is the same as in the update installation. Choose “Finish” to complete. ISSUE 1 11/04 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
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RM-14 Nokia Customer Care Data Package for Phoenix (Product Specific) ■ Before installation • Product Data Package contains all product specific data to make the Phoenix Service Software and tools usable with a certain phone model. • Check that the dongle is attached to the parallel port of your computer. • Install Phoenix Service SW. • Download the installation package (e.g. RM-14_dp_v_40.0_mcusw02.19.exe) to your computer (e.g. C:\TEMP). • Close all other programs. • Run the application file (e.g.
RM-14 Nokia Customer Care Choose “Next” to continue. From this view, you can see the contents of the Data Package. Read the text carefully. There should be information about the Phoenix version needed with this data package. Choose “Next”. 18 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care Confirm location and choose “Next” to continue. Install shield checks where the Phoenix application is installed and the directory is shown. Choose “Next” to continue. Choose “Next” to start copying the files. Phone model specific files will be installed. Please wait. ISSUE 1 11/04 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care Choose “Finish” to complete the installation. You now have all phone model specific files installed in your Phoenix Service SW. Now Phoenix can be used to for example flash phones and print type labels after: • configuring users • managing connections FLS-4S can be used right away. FPS-8* can be used after updating Flash Update Package files to it. 20 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care ■ Uninstalling the data package Uninstallation can also be done manually from Windows Control Panel / Add / Remove Programs / “RM-14 Phone Data Package”. If you try to install the same version of Phoenix Data Package that you already have, you are asked if you want to uninstall the version you have on your PC. Answer “OK” to uninstall, “Cancel” if you don’t want to uninstall.
RM-14 Nokia Customer Care Configuring Users Start Phoenix Service SW and Login. To add new user choose “Edit”. If user ID is already configured, choose your own user ID from the list and choose “OK”. Choose “Add” to continue. 22 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care Type in your name and initials to fields and choose “OK”. User has now been created, choose “OK”. You are now able to login with this username, choose “OK”. ISSUE 1 11/04 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care Managing Connections Start Phoenix Service SW and Login. Choose “Manage Connections” From “File” Menu. Existing connections can be selected , edited, deleted and new ones created by using this dialog. A connection can be created either manually or by using a Connection Wizard. To add new connection, choose “Add” and select if you want to create it manually or by using the Wizard. 24 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care Choose “Next” to continue. In the next dialogs you will be asked to select some settings for the connection.
RM-14 Nokia Customer Care Activate the connection you want to use by clicking it and use up/down arrows to move it on top of the list. Choose “Apply”. The connection is now selected and can be used after closing the “Manage Connections” window. Selected connection will be shown on the right hand bottom corner of the screen. To use the selected connection, connect the phone to Phoenix with correct service tools, make sure that it is switched on and select “Scan Product”.
RM-14 Nokia Customer Care Updating Flash Support Files for FPS-8* and FLS-4* ■ Before installation • Install Phoenix Service SW . • Install phone model Specific Data package for Phoenix. The flash support files are delivered in the same installation package with Phoenix data packages or newer Phoenix packages beginning from September 2003.
RM-14 Nokia Customer Care If you try to downgrade the existing version to older ones, the setup will be aborted. If you really want to downgrade, uninstall newer files manually from Control Panel and then re run the installation again. If an older version exists on your PC and it needs to be updated, choose “Next” to continue the installation. 28 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care It is highly recommended to install the files to the default destination folder C:\Program Files\Nokia\Phoenix. Choose “Next” to continue. When installing the flash update files for the first time you may choose another location by selecting “Browse” (not recommended). The installation continues. Choose “Finish” to complete the procedure. FLS-4 can be used right after Flash Update Package is installed.
RM-14 Nokia Customer Care ■ Updating the FPS-8* Flash Prommer SW Start Phoenix Service Software and login, manage connection correctly for the FPS-8* flash prommer. Select ”FPS-8 maintenance” from ”Flashing” menu. When new FPS-8 flash update package is installed to computer you will be asked to update the files to your FPS-8 Prommer. 30 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care Select ”Yes” to update files. The update procedure takes a couple of minutes, please wait until you are notified that update has been successful. Choose “OK” and close “FPS8 Maintenance” UI. View after a successful prommer software update. ISSUE 1 11/04 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care FPS-8 sw can also be updated by pressing ”Update” and selecting appropriate fps8upd.ini file under C:\Program Files\Nokia\Phoenix\Flash. All files can be loaded separately to FPS-8. To do this, just press the right mouse button in the ”Flash box files” window and select file type to be loaded. More information and help can be found from “Help” dialog. 32 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care Activating and Deactivating FPS-8 • Before the FPS-8 can be successfully used for phone programming, it must be first activated. • If there is a need to send FPS-8 box to somewhere e.g. for repair, box must be first deactivated. ■ Activation Before FPS-8 can be successfully used for phone programming, it must be first activated. First, fill in the “FPS-8 activation request” sheet, in the FPS-8 sales package and follow the instructions in the sheet.
RM-14 Nokia Customer Care Turn FPS-8 power off and on to complete the activation. ■ Deactivation Start Phoenix Service Software. Select ”FPS-8 maintenance from the ”Flashing” menu as when activating prommer or updating sw. Select “Deactivate” from the “FPS8 Maintenance” UI. Confirm Deactivation by choosing “Yes”. The box will be deactivated. Turn FPS-8 power off and on to complete deactivation. 34 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care JBV-1 Docking Station SW The JBV-1 Docking Station is a common tool for all DCT-4 generation products. In order to make the JBV-1 usable with different phone models, a phone specific Docking Station Adapter is used for different service functions. The JBV-1 Docking Station contains Software (Firmware) which can be updated.
RM-14 Nokia Customer Care Use suggested destination folder where JBV-1 SW Package will be installed and choose “Next” to continue. 36 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care Select “Full” installation and choose “Next” to continue. Program Folder will be created. Choose “Next” to continue, Software files will be installed. ISSUE 1 11/04 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care After successful installation, choose “Finish” to complete. YOU CAN NOW CONNECT THE USB CABLE / JBV-1 TO YOUR COMPUTER Connect power to JBV-1 (11-16V DC) from an external power supply, then connect USB Cable between JBV-1 USB connector and PC. The next step is to install or update the JBV-1 USB drivers which are delivered with the JBV-1 SW installation package.
RM-14 Nokia Customer Care To update your JBV-1 to a new version, 18 choose file JBV1v18.CDE and “Open”. Please wait, it takes a while until you can hear a “click” from the JBV-1. The older sw file JBV1v17.CDE is visible in this view only if the previous JBV-1 SW package has been installed on your computer. After a successful update, the current JBV-1 status will be shown after you choose “OK”. ISSUE 1 11/04 COMPANY CONFIDENTIAL Copyright © 2004 Nokia. All Rights Reserved.
RM-14 Nokia Customer Care You have now updated the software of your JBV-1 docking station and it is ready for use. If you have several docking stations you need to update, disconnect the Power & USB cables from the previous one and connect them to the next docking station. Choose “Refresh Status” to see the current SW version and then “Update Firmware” to update the SW. After you have updated all docking stations, close the “JBV-1 Firmware Update” dialog. 40 COMPANY CONFIDENTIAL Copyright © 2004 Nokia.
