User Guide

CCS Technical Documentation 5 - Service Software Instructions

Company Confidential RH-26

Phoenix Service SW

Before installation

• Check that a dongle is attached to the parallel port of your computer.

• Download the installation package (e.g.

phoenix_service_sw_a11_2003_41_5_28.exe) to your computer (e.g.

C:\TEMP).

• Close all other programs.

• Run the application file (e.g.

phoenix_service_sw_a11_2003_41_5_28.exe) and follow instructions

on the screen.

• Administrator rights may be required to be able to install Phoenix

depending on the operating system.

• If uninstalling or rebooting is needed at any point, you will be prompted

by the Install Shield program.

• If at any point during installation you get this message:

“Dongle is not found and installation cannot continue.“

Possible reasons may be a defective or too old PKD-1 dongle (five digit

serial number dongle when used with FPS-8 prommer) or that the FLS-

4S POS flash dongle is defective or power to it is not supplied by exter-

nal charger.

First, check the COM /parallel ports used! After correcting the problem,

installation can be restarted.

Installing Phoenix

To install Phoenix:

1 Run phoenix_service_sw_a11_2003_41_5_28.exe.