User Guide

Troubleshooting
100
Messaging
Q: Why can’t I select a contact?
A: The contact card does not have a phone number or an
e-mail address. Add the missing information to the
contact card in Contacts.
Camera
Q: Why do images look smudgy?
A: Check to see if the camera lens protection window
is clean.
Calendar
Q: Why are the week numbers missing?
A: If you have changed the calendar settings so that the
week starts on a day other than Monday, the week
numbers will not be shown.
Browser services
Q: What do I do if the following message is displayed: No
access point defined. Define now?
A: Insert the correct browser settings. Contact your service
provider for instructions.
Log
Q: Why does the log appear empty?
A: You may have activated a filter, and no communication
events fitting that filter have been logged. To see all
events, select Connect.
> Log. Scroll right and select
Options
> Filter > All communication.
Q: How do I delete my log information?
A: Select Connect.
> Log. Scroll right and select Options >
Clear log or go to Settings > Log duration > No log. These
will erase the log contents, recent calls register, and
message delivery reports.
PC connectivity
Q: Why do I have problems in connecting the phone to my PC?
A: Make sure that Nokia PC Suite is installed and running on
your PC. See the User Guide for Nokia PC Suite on the
CD-ROM, if supplied with the phone. For further information
on how to use Nokia PC Suite, see the help function on
Nokia PC Suite or visit the support pages at www.nokia.com
.
Access codes
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget or lose the
lock code, contact your phone dealer.
If you forget or lose a PIN or PUK code, or if you have not
received such a code, contact your network service provider.
For information about passwords, contact your access point
provider, for example, a commercial Internet service provider
(ISP), service provider, or network operator.
Application not responding
Q: How do I close an application that is not responding?
A: To open the application switching window, press and hold
the menu key. Then scroll to the application, and press the
clear key to close the application.