User Guide

If you try to update the Phoenix with the same version that you already have (for example, a15_2004_24_7_55

to a15_2004_24_7_55) you are asked if you want to uninstall the version of Phoenix you have on your PC. In this

case you can choose between total uninstallation and repair just like when you choose to uninstall Phoenix

service software from the Windows Control panel.

If you try to install an older version (for example, downgrade from a15_2004_24_7_55 to a14_2004_16_4_47),

installation will be interrupted.

Figure 6 Installation interrupted

Always follow the instructions on the screen.

Uninstalling Phoenix

Context

Uninstallation can be done manually from Windows Control Panel -> Add/Remove Programs.

Steps

1. Choose Phoenix Service Software -> Add/Remove -> Remove to uninstall Phoenix.

Figure 7 Remove program

Progress of the uninstallation is shown.

RM-1

Service Software Instructions Nokia Customer Care

Issue 1 Company Confidential Page 3–9