Nokia Customer Care 3 — Service Software Instructions Issue 1 Company Confidential Copyright © 2004 Nokia. All Rights Reserved.
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RM-1 Service Software Instructions Nokia Customer Care Table of Contents Phoenix installation steps in brief............................................................................................................................................3–5 Installing Phoenix..........................................................................................................................................................................3–6 Updating Phoenix installation.....................................
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RM-1 Service Software Instructions Nokia Customer Care Phoenix installation steps in brief Phoenix is the service software for reprogramming, testing and tuning the phone.
RM-1 Service Software Instructions Nokia Customer Care Installing Phoenix Before you begin • Check that a dongle is attached to the parallel port of your computer. • Download the installation package (for example, phoenix_service_sw_2004_39_x_xx.exe ) to your computer (in C:\TEMP, for instance). • Close all other programs. • Run the application file (for example, phoenix_service_sw_2004_39_x_xx.exe) and follow the instructions on the screen.
RM-1 Service Software Instructions Nokia Customer Care 3. Read the disclaimer carefully. Figure 3 Disclaimer text 4. Choose destination folder. The default folder C:\ProgramFiles\Nokia\Phoenix is recommended. 5. To continue, click Next . You may choose another location by selecting Browse (not recommended). 6. Wait for the components to be copied. Progress of the setup is shown in the Setup Status window. 7. Wait for the drivers to be installed and updated.
RM-1 Service Software Instructions Nokia Customer Care 8. To end installation, click Finish . Figure 5 Finish installation Phoenix is now ready for use. Next action After the installation, Phoenix service software can be used after: • installing phone model specific data package for Phoenix • configuring users and connections FPS-8* and FPS-10 flash prommers can be used after updating their Flash Update Package files.
RM-1 Service Software Instructions Nokia Customer Care If you try to update the Phoenix with the same version that you already have (for example, a15_2004_24_7_55 to a15_2004_24_7_55) you are asked if you want to uninstall the version of Phoenix you have on your PC. In this case you can choose between total uninstallation and repair just like when you choose to uninstall Phoenix service software from the Windows Control panel.
RM-1 Service Software Instructions Nokia Customer Care 2. If the operating system does not require rebooting, click Finish to complete. Figure 8 Finish uninstallation If the operating system used requires rebooting, Install Shield Wizard will tell you about it. Select Yes... to reboot the PC immediately and No... to reboot the PC manually afterwards.
RM-1 Service Software Instructions Nokia Customer Care 3. In the following view, select Repair. Figure 9 Repair program Phoenix will now reinstall components and register them. Procedure is the same as in update installation. 4. To complete repair, click Finish . Phoenix service software data package overview Each product has its own data package (DP).
RM-1 Service Software Instructions Nokia Customer Care Note: Very often the Phoenix Service SW and the phone-specific data package for Phoenix come in pairs, meaning that a certain version of Phoenix can only be used with a certain version of the data package. Always use the latest available versions of both. Instructions can be found in phone model specific Technical Bulletins and readme.txt files of the data packages. Steps 1.
RM-1 Service Software Instructions Nokia Customer Care 4. To continue, click Next . Figure 11 Data package setup information 5. Confirm location and click Next to continue. Figure 12 Data package destination folder The install shield checks where the Phoenix application is installed and the directory is shown. Issue 1 Company Confidential Copyright © 2004 Nokia. All Rights Reserved.
RM-1 Service Software Instructions Nokia Customer Care 6. To start copying the files, click Next . Figure 13 Start copying files Phone model specific files will be installed. Please wait. 7. To complete the installation, click Finish . Figure 14 Finish data package installation You now have all phone model specific files installed in your Phoenix Service SW.
RM-1 Service Software Instructions Nokia Customer Care FPS-8* and FPS-10 can be used after updating their Flash Update Package files. Uninstalling Phoenix data package Context If you try to install the same version of Phoenix data package that you already have, you are asked if you want to uninstall the version you have on your PC. Older versions of data packages don´t need to be uninstalled unless instructions to do so are given in the readme.
RM-1 Service Software Instructions Nokia Customer Care Configuring users in Phoenix Steps 1. Start Phoenix Service SW and log in. Figure 17 Login If your user ID is already configured, choose it from the dropdown list and click OK. To add a new user or edit existing ones, click Maintain. 2. To add information for a new user, click New . 3. Type in your name and initials and click OK. A new user is now created. 4. Click OK. You are now able to login with this user name. 5. Click OK.
RM-1 Service Software Instructions Nokia Customer Care 3. Click Add to add a new connection, and select if you want to create it manually or by using the Connection Wizard. In the following dialogs you will be asked to select settings for the connection. If you use the Wizard, connect the tools and a phone to your PC and the wizard will automatically try to configure the correct connection. 4. Select Manual mode, and click Next to continue.
RM-1 Service Software Instructions Nokia Customer Care iv For a plain USB connection choose following connection settings: Note: Connect the DKU-2 USB cable between PC USB port and phone first. • Media: USB • When phone model is connected to PC for the first time, allow PC to install USB device drivers. Please note that this may take some time to complete. 5. Click Finish to complete the configuration.
RM-1 Service Software Instructions Nokia Customer Care Figure 23 Product support module information Installing flash support files for FPS-8* and FPS-10 Before you begin Note: Only separate installation package. • Install Phoenix Service SW. • Install phone model specific data package for Phoenix. • The flash support files are delivered in the same installation package with Phoenix data packages or newer Phoenix packages beginning from September 2003.
RM-1 Service Software Instructions Nokia Customer Care Figure 25 Flash installation interrupted If an older version exists on your PC and it needs to be updated, click Next to continue installation. 3. It is highly recommended to install the files to the default destination folder C:\Program Files\Nokia \Phoenix. Click Next to continue. Figure 26 Flash destination folder When installing the flash update files for the first time you may choose another location by selecting Browse.
RM-1 Service Software Instructions Nokia Customer Care 4. To complete the installation procedure, click Finish . Figure 27 Finish flash update Next action FPS-8* and FPS-10 flash prommers must be updated using Phoenix! Updating FPS-8 and FPS-10 flash prommer software Steps 1. Start Phoenix Service Software and log in, manage connection correctly for your flash prommer. 2. Choose Maintenance -> Prommer maintenance. Figure 28 Choosing Prommer maintenance 3.
RM-1 Service Software Instructions Nokia Customer Care 4. Wait until you are notified that update has been successful; the procedure will take a couple of minutes. Click OK to close the Prommer Maintenance window. Figure 29 Prommer SW update finished Figure 30 Prommer maintenance window Alternative steps • You can update FPS-8 SW by clicking theUpdate button and selecting the appropriate fps8upd.ini file in C: \Program Files\Nokia\Phoenix\Flash. Page 3–22 Company Confidential Copyright © 2004 Nokia.
RM-1 Service Software Instructions Nokia Customer Care • You can update FPS-10 SW by clicking the Update button and selecting the appropriate fpsxupd.ini file in C: \Program Files\Nokia\Phoenix\Flash. Figure 31 Flash directory window • All files can be loaded separately to the prommer used. To do this, click the right mouse button in the Flash box files window and select the file type to be loaded. More information can be found in Phoenix Help.
RM-1 Service Software Instructions Nokia Customer Care 5. To activate the prommer, select the activation file and click Open . Figure 33 Box activation 6. To complete the activation, restart FPS-8. Deactivating FPS-8 Context If there is, for example, a need to send the FPS-8 box for repair, it must be deactivated first. Steps 1. 2. 3. 4. Start Phoenix Service Software. Choose Maintenance -> Prommer Maintenance. In the Prommer Maintenance window, click Deactivate. To confirm the deactivation, click Yes.
