User Guide

NHL-12

Nokia Customer Care 3 - Service Software Instructions

6 COMPANY CONFIDENTIAL Issue 3 05/2004

2. Phoenix Service SW

■ Before installation

Administrator rights may be required to be able to install Phoenix depending on the operating

system.

• Check that a dongle is attached to the parallel port of your computer.

• Download the latest available version of the installation package (for example,

phoenix_service_sw_a7_2004_9_2_3.exe) to your computer (e.g. C:\TEMP).

• Close all other programs.

• Run the application file (e.g. phoenix_service_sw_a7_2004_9_2_3.exe) and

follow instructions on the screen.

• If the dongle driver is installed or updated, you need to reboot your PC before the

installation can continue.

• If uninstalling or rebooting is needed at any point, you will be prompted by the In-

stall Shield program.

If at any point during installation you get this message:

“Dongle is not found and installation cannot continue”.

Possible reasons may be defective or too old PKD-1 dongle (five digit serial number dongle

when used with FPS-8 prommer) or that the FLS-4S POS flash dongle is defective or power to

it is not supplied by external charger.

Check the COM /parallel ports used first! After correcting the problem Installation can be re-

started.

■ Startup

1. To start installation, run the application file (e.g.

phoenix_service_sw_a7_2004_9_2_3.exe).