Customer Care Solutions Technical Documentation 3 - Service Software Instructions ISSUE 2 01/2004 COMPANY CONFIDENTIAL Copyright © 2003 Nokia. All Rights Reserved.
NHL-10 CCS Technical Documentation Service Software Instructions This page has been deliberately left blank 2 COMPANY CONFIDENTIAL Copyright © 2003 Nokia. All Rights Reserved.
NHL-10 Service Software Instructions CCS Technical Documentation Table of Contents Page No Service Software ............................................................................................................ 5 Phoenix .......................................................................................................................... 5 Supported Operating Systems ..................................................................................... 5 Hardware requirements for using Phoenix ..
NHL-10 CCS Technical Documentation Service Software Instructions This page has been deliberately left blank 4 COMPANY CONFIDENTIAL Copyright © 2003 Nokia. All Rights Reserved.
NHL-10 Service Software Instructions CCS Technical Documentation Service Software Phoenix Phoenix is the new generation Service Software. It has been designed to meet the challenges in servicing modern cellular phone technology. The Phoenix program has been built using component architecture. This means that the actual program is small and most of the program’s functionality is divided into dynamically loaded modules (DLLs). Supported Operating Systems Windows 98, 2000, ME and NT 4.0 (SP4) and XP.
NHL-10 CCS Technical Documentation 5 Service Software Instructions The installation checks that the latest supported dongle driver version is installed. The dongle driver is installed if there is no previous installation of the dongle driver or if the installed dongle driver is older than the latest supported version. Note: If the dongle driver is installed during installation, you need to reboot your PC and restart the installation after reboot.
NHL-10 Service Software Instructions CCS Technical Documentation Selecting a product Many of Phoenix’s features are product-specific. It is, therefore, mandatory to choose the product you will be working on at the beginning of the session. Select the menu item File - Open Product. You will be presented with a list of available products. After the product selection, you will see an additional menu item on the main menu.
NHL-10 CCS Technical Documentation Service Software Instructions SW update flashing setup FPS-8 Flash setup 8 COMPANY CONFIDENTIAL Copyright © 2003 Nokia. All Rights Reserved.
NHL-10 Service Software Instructions CCS Technical Documentation The following equipment is required for NHL-10 AMS SW update, when connecting NHL-10 to PC with FPS-8: Item Description Type Code 1 Docking station adapter DA-2 (use with JBV-1) 0770500 1a Point of Sales flash loading adapter SF-2 0770506 2 Power cable PCS-1 0730012 3 Power cable FLC-2 0730185 4 Modular cable XCS-4 0730178 5 Flash prommer box sales pack FPS-8 0080321 6 Printer cable AXP-8, incl in FPS-8 sales p
NHL-10 CCS Technical Documentation Service Software Instructions POS Flash concept The following equipment is required for NHL-10 AMS SW update, at point of sale when connecting NHL-10 to PC with FLS-4: Item Description Type Code 1 Point of Sales flash loading adapter SF-2 0770506 2 Service cable XCS-1 0730218 3 FLS-4S sates pack for E & A FLS-4S 0080541 4 FLS-4S sates pack for APAC FLS-4S 0080542 5 FLS-4S sates pack for US FLS-4S 0080543 10 COMPANY CONFIDENTIAL Copyright © 2003
NHL-10 Service Software Instructions CCS Technical Documentation Module Jig Flash concept Flashing with MJ-2 is recommended in Local Mode. The S2 switch should be set in the Passed position. ISSUE 2 01/2004 COMPANY CONFIDENTIAL Copyright © 2003 Nokia. All Rights Reserved.
NHL-10 CCS Technical Documentation Service Software Instructions The following equipment is required for NHL-10 AMS SW update when system module is placed in the Module Jig MJ-2 and connected through a FPS-8 set-up: Item Description Type Code 1 Module Jig MJ-2 0770501 2 Power cable PCS-1 0730012 3 Modular cable XCS-4 0730178 4 Flash prommer box sales pack FPS-8 0080321 5 Printer cable AXP-8, incl in FPS-8 sales pack 6 D9 – D9 cable AXS-4, incl in FPS-8 sales pack 0730090 7 Sof
NHL-10 Service Software Instructions CCS Technical Documentation RF Tuning/Testing setup RF tuning/testing setup with JBV-1, DA-2, SA-20 and XRS-11 Locking Arm ISSUE 2 01/2004 COMPANY CONFIDENTIAL Copyright © 2003 Nokia. All Rights Reserved.
NHL-10 CCS Technical Documentation Service Software Instructions Connection Instructions: 1 Remove Camera Ornament from the phone. 2 Connect DA-2 to the phone. 3 Put XRS-11 on to DA-2. 4 Latch the XRS-11 with the locking arm of DA-2. Disconnection Instructions: 1 Rotate the locking arm of DA-2. 2 Take XRS-11 from DA-2. 3 Disconnect DA-2 from the phone. 4 Put Camera Ornament on to the phone.
NHL-10 Service Software Instructions CCS Technical Documentation • Select Manual in select mode. • As Media, select FPS-8. • Port number, select the COM port where you have connected the serial cable of FPS-8, for example COM1. • BIT_RATE, select a rate (115200 is the default one). • COMBOX_DEF_MEDIA, select FBUS. • Click Finish. • Press the Arrow up key so that FPS8 COM1 FBUS becomes the first on the list. • Press Apply and close the window.
NHL-10 CCS Technical Documentation Service Software Instructions Figure 1: InstallShield Wizard screen When the installation is finished, FPS-8 files are located in c:\Program Files\Nokia\Phoenix\Flash\. You can now start Phoenix SW.
NHL-10 Service Software Instructions CCS Technical Documentation JBV-1 Docking Station SW The JBV-1 Docking Station is a common tool for all DCT-4 generation products. In order to make the JBV-1 usable with different phone models, a phone specific Docking Station Adapter is used for different service functions. The JBV-1 Docking Station contains Software (Firmware) which can be updated.
NHL-10 CCS Technical Documentation Service Software Instructions Use suggested destination folder where JBV-1 SW Package will be installed and Choose Next to continue. Select Full Installation and choose Next to continue. 18 COMPANY CONFIDENTIAL Copyright © 2003 Nokia. All Rights Reserved.
NHL-10 Service Software Instructions CCS Technical Documentation Program Folder will be created. Choose Next to continue, Software files will be installed. After successful installation, choose Finish to complete. ISSUE 2 01/2004 COMPANY CONFIDENTIAL Copyright © 2003 Nokia. All Rights Reserved.
NHL-10 CCS Technical Documentation Service Software Instructions NOW YOU CAN CONNECT THE USB CABLE / JBV-1 TO YOUR COMPUTER! Connect power to JBV-1 (11-16V DC) from an external power supply, then connect the USB Cable between JBV-1 USB connector and PC. Windows will detect the connected USB cable and detect drivers for new HW. Please follow the instructions and allow Windows to search and install the best Drivers available. After this procedure the actual JBV-1 SW update can begin.
NHL-10 Service Software Instructions CCS Technical Documentation Updating the JBV-1 Docking Station Software Go to folder C:\Program Files\Nokia\ JBV-1 SW Package\ FIRMWARE UPDATE and start the JBV-1 Update SW by double clicking fwup.exe. The JBV-1 Firmware update starts and shows the current status of the JBV-1 connected. If firmware version read from your JBV-1 is not the latest one available, it needs to be updated by choosing Update Firmware. Choose file JBV1v11.
NHL-10 CCS Technical Documentation 22 Service Software Instructions COMPANY CONFIDENTIAL Copyright © 2003 Nokia. All Rights Reserved.
NHL-10 Service Software Instructions CCS Technical Documentation Data Package for Phoenix (Product Specific) Before installation The Product Data Package contains all product specific data to make the Phoenix Service Software and tools usable with a certain phone model. It also includes the latest version of flash update package for FLS-4* and FPS-8* • Check that the Dongle is attached to the parallel port of your computer. • Install Phoenix Service SW. • Download the installation package (e.g.
NHL-10 CCS Technical Documentation Service Software Instructions Installation of Phoenix Data Package (Product Specific) Run the NHL-10_dp_v_1.00.exe to start installation. When you choose Next the files needed for installation will be extracted. Please wait. Choose Next to continue. 24 COMPANY CONFIDENTIAL Copyright © 2003 Nokia. All Rights Reserved.
NHL-10 Service Software Instructions CCS Technical Documentation In this view, you can see the contents of the Data Package. Read the text carefully. There should be information about the Phoenix version needed with this data package. Choose Next. Confirm location and choose Next to continue. The Install Shield checks where the Phoenix application is installed and the directory is shown. ISSUE 2 01/2004 COMPANY CONFIDENTIAL Copyright © 2003 Nokia. All Rights Reserved.
NHL-10 CCS Technical Documentation Service Software Instructions Choose Next to continue. 26 COMPANY CONFIDENTIAL Copyright © 2003 Nokia. All Rights Reserved.
NHL-10 Service Software Instructions CCS Technical Documentation Phone model specific files will be installed... please wait. Choose Finish to complete the installation. You now have all phone model specific files installed in your Phoenix Service SW. ISSUE 2 01/2004 COMPANY CONFIDENTIAL Copyright © 2003 Nokia. All Rights Reserved.
NHL-10 CCS Technical Documentation Service Software Instructions How to Uninstall Data Package Uninstallation can also be done manually from Windows Control Panel / Add / Remove Programs/ “NHL-10 Phone Data Package”. If you try to install the same version of Phoenix Data Package that you already have, you are asked if you want to uninstall the version you have on your PC. Answer OK to uninstall, Cancel if you don’t want to uninstall. Older versions of data packages do not need to be uninstalled.
NHL-10 Service Software Instructions CCS Technical Documentation Reprogramming NHL-10 Connecting cables Once you have the NHL-10 opened and the battery and SIM removed, attach it to the SF-2 adapter. Once connected to the SF-2 the phone goes to local mode and the screen will not show anything during SW update. Proceed as follows: • Connect XCS-4 cable from SF-2 to FPS-8 • Connect FLC-2 cable from FPS-8 to SF-2 • There is no need to press the phone power key.
NHL-10 CCS Technical Documentation Service Software Instructions Figure 3: All settings screen Updating software New SW package can be updated. • Choose Flashing -> FPS-8 Flash -> Choose Restore User Phone or Phone as Manufactured -> Uncheck Manual File Selection. Then Click on Flash. • Now in Flash file selection window, choose the product code. Select the correct file: Now click OK, and SW update starts.
NHL-10 Service Software Instructions CCS Technical Documentation Formatting user area The user area also needs to be formatted in order to make sure that there is no user data left in the phone. Choose File -> Scan product. In the bottom of the Phoenix window you should see V3.1, Date, NHL-10(c) NMP. Format User area the following way: Click Product -> User area format. You will get a note warning you about loss of user data. Click yes to proceed.
NHL-10 CCS Technical Documentation Service Software Instructions This page has been deliberately left blank 32 COMPANY CONFIDENTIAL Copyright © 2003 Nokia. All Rights Reserved.
