User Guide

Nokia Customer Care Service Software Instructions

6255/6255i/6256/6256i (RM-19)

Diego User’s Guide

Figure 6: Diego introduction screen

Introduction

Diego was designed as an easy to use, minimal decision-making application for point of

sale locations. This section briefly describes how to install Diego and includes some basic

information about how to use the program. See the Diego Help files for more detailed

information. To activate a Help file while Diego is running, either press the F1 key or click

the specific feature's Help button.

General Setup Procedure

Initial installation of Diego requires the complete Diego installation package, which is

around 18 MB. Because of its large size, Diego is provided on a CD rather than on a 3.5"

floppy or as a download. To install Diego, follow the steps as outlined in the material that

comes with the CD.

Note: You MUST have a Nokia dongle installed on the computer prior to beginning the software

installation.

The Diego software is packaged into an executable bundle that allows you to double-

click the executable to access the automatic installation program. Standard installation

(i.e., selecting all of the default choices) is highly recommended. You may do a custom

installation and place Diego into a special location on your hard drive, but this is only

recommended for experienced users.

The installation process requires that you reboot the computer after installing the

software. Diego is not usable until a reboot is completed. After the reboot, the Diego icon

appears on the desktop. Double-click this Icon to start the program.

Figure 7: Diego desktop icon