User Guide

Nokia Customer Care Service Software Instructions
6255/6255i/6256/6256i (RM-19)
Issue 2 05/2005 ©2005 Nokia Corporation Company Confidential Page 5
Software Support Bundles
The Phoenix installation is auto-executable. You must obtain Software Support Bundles
to load software upgrade files to customer-specific phone models. These bundles are
created by Nokia Customer Care and made available by Nokia After Market Services
(AMS) on the Partners Web Page for your applicable region:
• Americas = https://americas.partners.nokia.com
•APAC = https://apac.partners.nokia.com
• China = https://china.partners.nokia.com
The Web pages are password-controlled; if you have not registered as a user, contact
Nokia Central Service in Melbourne, Florida.
Similar to the Phoenix installation, these Software Support Bundles are InstallShield
executable packages. Double-click on the package and it will install automatically.
No rebooting of the computer is required.
Starting a Phoenix Session
When referring to Phoenix, Product is the cellular phone attached to the computer. More
specifically, it is the particular type of phone.
Connection is the type of cable used to attach the phone and the port on the computer
where it is attached. Refer to the Service Tools chapter for additional information.
The first time Phoenix is used, certain connection configurations must be made.
Subsequent uses will rely on these selections and they will not need to be made again.