Nokia Customer Care 6255/6255i/6256/6256i (RM-19) Mobile Terminal Service Software Instructions Issue 2 05/2005 Company Confidential ©2005 Nokia Corporation
6255/6255i/6256/6256i (RM-19) Service Software Instructions Nokia Customer Care Contents Page Phoenix User’s Guide ..................................................................................................................................... 3 Introduction .................................................................................................................................................. 3 General Setup Procedure .......................................................................
6255/6255i/6256/6256i (RM-19) Service Software Instructions Nokia Customer Care Phoenix User’s Guide Figure 1: Phoenix introduction screen Introduction This section briefly describes how to install Phoenix and includes some basic information on how to use the program. More detailed information can be found in the Phoenix Help files. Each feature in Phoenix has its own Help file, which can be activated while running Phoenix.
6255/6255i/6256/6256i (RM-19) Service Software Instructions Nokia Customer Care Hardware Requirements for Using Phoenix Table 1: Minimum Hardware Requirements Hardware Minimum Value Processor 233 MHz RAM1 64 MB Disk space needed 50-100 MB Table 2: Supported Operating System Information Operating System Notes Windows 98 SE only Windows NT 4.
6255/6255i/6256/6256i (RM-19) Service Software Instructions Nokia Customer Care Software Support Bundles The Phoenix installation is auto-executable. You must obtain Software Support Bundles to load software upgrade files to customer-specific phone models. These bundles are created by Nokia Customer Care and made available by Nokia After Market Services (AMS) on the Partners Web Page for your applicable region: • Americas = https://americas.partners.nokia.com • APAC = https://apac.partners.nokia.
255/6255i/6256/6256i (RM-19) Service Software Instructions Nokia Customer Care Initial Session with Phoenix It is necessary to create a connection the first time you use Phoenix. Use the following steps to create a connection: 1. Open the File menu, and select Manage Connections. Figure 3: File Menu with the Manage Connections option 2. Click Add to create a new connection.
6255/6255i/6256/6256i (RM-19) Service Software Instructions Nokia Customer Care 3. Choose one of the following on the Select mode dialog box: • Select Wizard, which allows Phoenix to auto-detect your connection configuration. • Select Manual, which allows you to manually select options to create the connection. Figure 5: Select Mode dialog box 4. Once a connection is defined, make sure that the connection you want to use appears at the top of the list.
6255/6255i/6256/6256i (RM-19) Service Software Instructions Nokia Customer Care Using Profiles Phoenix’s Profile feature allows product, connection, and currently open components to be stored into permanent storage by creating a profile file with a name of your choice followed by an .nmp file extension for later retrieval. Saved profiles makes it easy to configure Phoenix into a desired configuration with favorite windows already opened and ready to go.
6255/6255i/6256/6256i (RM-19) Service Software Instructions Nokia Customer Care Diego User’s Guide Figure 6: Diego introduction screen Introduction Diego was designed as an easy to use, minimal decision-making application for point of sale locations. This section briefly describes how to install Diego and includes some basic information about how to use the program. See the Diego Help files for more detailed information.
6255/6255i/6256/6256i (RM-19) Service Software Instructions Nokia Customer Care Hardware Requirements Table 3: Minimum Hardware Requirements Hardware Minimum Value Processor 233 MHz RAM1 64 MB Disk space needed 50-100 MB Table 4: Supported Operating System Information Operating System Notes Windows 98 SE only Windows NT 4.
6255/6255i/6256/6256i (RM-19) Service Software Instructions Nokia Customer Care Software Support Bundles The Diego installation program is a generic software load. In order to support specific custom transceivers (customer-specific phone models), it is necessary to also obtain Software Support Bundles. These bundles are created by Nokia Customer Care and made available by Nokia After Market Services (AMS) for your applicable region: • Americas = https://americas.partners.nokia.
6255/6255i/6256/6256i (RM-19) Service Software Instructions Nokia Customer Care Use the following steps to select a port: 1. Select “My Computer” desktop icon, and click the “FLS Virtual Port” icon. Figure 8: The FLS Virtual Port icon 2. Make note of the value in the Virtual Port Assignment field (COM 2 in this example). 3. Click Add to create a new connection.
6255/6255i/6256/6256i (RM-19) Service Software Instructions Nokia Customer Care 5. Click Apply. Figure 10: Serial Port tab on the Settings dialog box 6. You can now proceed with the normal initiation of a session. Scanning for a Product Many features of this program are product specific. Therefore, it is necessary to configure Diego at the beginning of the session for the product on which you will be working. Scanning of the product can be done manually or automatically.
6255/6255i/6256/6256i (RM-19) Service Software Instructions Nokia Customer Care Uninstalling Diego As mentioned in the "Installing Diego" section, it may be necessary to remove a previous version of Diego. Follow the uninstall procedure with care. Note: Failure to remove the program properly causes a misconfiguration of the computer's registry. Uninstalling a Diego Version Use the following steps to uninstall a previous version of Diego: 1.
