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nokia

CONNECTING PEOPLE

PAGE 1 (22) Approved 1.0

CMO Operations & Logistics

MGR

WW Service Solutions & Development

Bochum / Germany CONFIDENTIAL 17.3.2005

nokia

6021

RM-94

Transceiver characteristics:

• GSM triband 900/1800/1900 (EGSM)

• Bluetooth

• Color display: 27.5mmx 27.5mm active size, 65 k colors, high

resolution 128x128 active matrix

• Keymat with 5(9)-way navigation key

• Monoblock design with user changeable front and back covers

• Integrated handsfree speaker

• Push-to-talk function

• Pop-port connector, IrDa

• GPRS (Class 10) 3+2, 4+1, EGPRS (Class 6) 3+1, 2+2

• Ringing volume: ~100 dB from 5cm distance

• WAP 2.0 – xHTML over TCP/IP stack.

Transceiver with BL-5B 760mAh Li-Ion battery pack

Talk time Standby Note

Up to 3h Up to 11days

Depends on

network

parameters

Environmental characteristics:

• Lead-free soldered

• RoHS compliant (Restriction on Hazardous Substances,

2002/95/EC)

SERVICE MANUAL

Service Level 1&2

Summary of content (22 pages)

PAGE 1
nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 1 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 nokia 6021 RM-94 Transceiver characteristics: • GSM triband 900/1800/1900 (EGSM) • Bluetooth • Color display: 27.5mmx 27.
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nokia PAGE 2 (22) CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany Approved 1.0 MGR CONFIDENTIAL 17.3.2005 TABLE OF CONTENT Page 1. INTRODUCTION...................................................................................................................................................................................3 2. GENERAL REPAIR INFORMATION....................................................................................................
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 3 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 1. INTRODUCTION The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to carry out service to NOKIA products. This Service Manual is to be used only by authorized NOKIA service suppliers, and the content of it is confidential. Please note that NOKIA provides also other guidance documents (e.g.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 4 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 2. GENERAL REPAIR INFORMATION In this section the technician will get some general hints how to carry out repairs: o To familiarize oneself with NOKIA product read the tutorials or user guide on www.NOKIA.com -->Support--> Phones, by selecting the Phone Model.
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nokia PAGE 5 (22) CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany Approved 1.0 MGR CONFIDENTIAL 17.3.2005 3. PATHFINDER FOR WORKSHOP STAFF In addition to the information in this Service Manual, there are several instructions and information, which have to be followed. Main documentation database is NOKIA Online with the purpose of serving different multimedia content, like video clips or interactive tutorials.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 6 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 4. EXPLODED VIEW AND COMPONENT DISPOSAL Recommendation for the ecologically friendly disposal of components. Colorized components show the different categories. See corresponding ITEM/CIRCUIT REF in the Spare Parts Service Bulletins on NOL. Service Manual 6021 Level 1&2 Copyright © 2005 NOKIA Corporation. All rights reserved.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 7 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 5. SPARE PARTS OVERVIEW Service Manual 6021 Level 1&2 Copyright © 2005 NOKIA Corporation. All rights reserved.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 8 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 6. SPARE PARTS LIST Please exchange this page (placeholder) with latest corresponding Service Bulletins (spare parts, SWAP units and service tools) from NOL! This will ensure, that you are using up-to-date order codes only. Therefore Service Bulletins have to be checked from NOL on daily basis.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 9 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 7. SERVICE TOOLS FLS-4S incl. ACF-8, Driver and User Guide Dongle and flash device incorporated into one package, developed specifically for POS use. ACF-8 Universal Power Supply is used to power FLS-4S. Internal Battery BL-5B Inserted under the back cover, this Li-Ion 760 mAh battery provides power in a lightweight package.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 10 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 Test Pins for Flash Adapter SF-17 RJ-66 Soldering Jig Lead-free Solder Wire Mandatory for lead-free products (Level 2 only). 0772040 NMP Standard Toolkit NOKIA opening tool SRT-6 NOKIA No. 0770431 Tonichi torque driver NOKIA No.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 11 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 8. SW-UPDATE To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please check always for the latest version of flash software, which is available on NOKIA Online.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 12 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 9. DISASSEMBLY INSTRUCTIONS 1.) Needed tools for disassembly. 2.) Protect the Window with a protective film. 3.) Remove the C-Cover and protect the Camera Window. 4.) Unlock the side snaps with SRT-6 when opening the A-Cover. 5.) Also protect the inner side of the Window with a protective film. 6.) Remove the Keymat. 7.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 13 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 9.) Carefully open the LCD connector. Do not to damage the LCD connector. 10.) Remove UI Shield Assy with the LCD Module. 11.) Lever out the LCD Module from the UI Shield. 12.) Protect the LCD Module with a protective film. 13.) Separate the Light Guide Assy from the Engine Module.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 14 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 17.) Lever out the Vibra Motor. 18.) Remove the POC Key. 19.) Remove the Volume Key. 20.) Remove the Bluetooth Antenna with tweezers. 21.) First unlock this side of the IHF Lid with SRT-6. 22.) Note, that the IHF Net stays in place during disassembly. 23.) Release the IHF Speaker carefully with a slotted screwdriver.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 15 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 10. LEGEND FOR QUICK TROUBLE SHOOTER This legend is valid for all parts of the Quick Trouble Shooter Follow the steps until the problem is solved. If this doesn’t help, you are not authorized to go forward. Only marked components ( e.g. I002 ) can be changed. The start point of repair activities regarding the appeared fault symptoms.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 16 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 11. QUICK TROUBLE SHOOTER PART 1 Service Manual 6021 Level 1&2 Copyright © 2005 NOKIA Corporation. All rights reserved.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 17 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 12. QUICK TROUBLE SHOOTER PART 2 Service Manual 6021 Level 1&2 Copyright © 2005 NOKIA Corporation. All rights reserved.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 18 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 13. QUICK TROUBLE SHOOTER PART 3 Service Manual 6021 Level 1&2 Copyright © 2005 NOKIA Corporation. All rights reserved.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 19 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 14. BLUETOOTH & INFRARED TEST Bluetooth test You need another Bluetooth device (e.g. 6230) to do a GoNoGo test. Make sure that Bluetooth is activated in the reference unit. The distance of the devices should be not more than 5m from each other. Infrared test You need another infrared device (e.g. 6230) to do a GoNoGo test.
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nokia PAGE 20 (22) CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany Approved 1.0 MGR CONFIDENTIAL 17.3.2005 15. GONOGO TEST After the optical check, a GoNoGo test has to be carried out if the unit has been unscrewed to guarantee the functionality of the phone. Please refer to the actual information on NOKIA Online. When using delivered tester support files, take care of the right setup according to the tester type and product type.
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nokia CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany PAGE 21 (22) Approved 1.0 MGR CONFIDENTIAL 17.3.2005 17. FORWARDING OF REPAIRS When it is necessary to forward of repairs to appropriate service supplier with higher service level we recommend using the offered swap phone cartons as described in Spare Parts SB-004. Always Protect the window with a protection film. Put the unit under the stretch film. Add repair documentation e.g.
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nokia PAGE 22 (22) CONNECTING PEOPLE CMO Operations & Logistics WW Service Solutions & Development Bochum / Germany Approved 1.0 MGR CONFIDENTIAL 17.3.2005 18. ESD PROTECTION REQUIREMENTS Please refer to the NOKIA Online document Service Supplier Requirements in folder General instructions. USE Conductive bags and boxes USE ESD compatible service tools USE Conductive wastebaskets USE ESD gloves when handling PWBs/PCBs USE Cleaning material without changing el.