User Guide

Nokia Customer Care Service Software Instructions

6015/6015i/6016i/6019i (RH-55), 6012 (RM-20)

Scanning for a Product

Many features of this program are product-specific. Therefore it is necessary to configure

Phoenix for the product on which you will be working at the beginning of the session.

Choose Scan Product from the drop-down menu list and Phoenix automatically scans

for the product and selects the necessary configurations. The status bar at the bottom

indicates if the product was found and its type.

Using Components

When working with Phoenix, tasks are generally managed by specific software

components. From the menu, select the desired component or task to be performed.

“Opening a component” is defined as opening a tool window within Phoenix. When this

window is opened, Phoenix also opens a toolbar for it and adds component-specific

menu items in the Window menu.

Using Profiles

Phoenix’s Profile feature allows product, connection, and currently open components to

be stored into permanent storage by creating a profile file with a name of your choice

followed by an .nmp file extension for later retrieval.

Saved profiles makes it easy to configure Phoenix into a desired configuration with

favorite windows already opened and ready to go.

Opening and saving profiles is done via the Open Profile and Save Profile options in the

File menu.

Profiles are stored into a disk file with user-defined names. As a result, there can be

multiple profiles for different repeated tasks or user preferences.

Uninstalling Phoenix

As mentioned in the "Installing Phoenix" section, it may be necessary or desirable to

remove Phoenix. Care must be taken to follow this procedure. Failure to remove the

program properly causes misconfiguration of the computer’s registry.

Uninstalling a Phoenix Version

Use the following steps to uninstall a version of Phoenix:

1. Navigate to the computer's Control Panel, which is accessible from the Start

button or by double-clicking the “My Computer” desktop icon.

2. Double-click the “Add/Remove Programs” icon.

3. Select the Phoenix version that you want to remove, and click the Add/Remove

button.

4. Click OK to begin the removal process.