User Guide

Nokia Customer Care Service Software Instructions
6015/6015i/6016i/6019i (RH-55), 6012 (RM-20)
Issue 1 - Revision 002 09/2004 ©2004 Nokia Corporation Company Confidential Page 5
(AMS) on the Partners Web Page http://americas.partners.nokia.com. This Web page is
password-controlled; if you have not registered as a user, contact Nokia Central Service
in Melbourne, Florida.
Similar to the Phoenix installation, these Software Support Bundles are InstallShield
executable packages. Double-click on the package and it will install automatically.
No rebooting of the computer is required.
Starting a Phoenix Session
Concepts
When referring to Phoenix, Product is the cellular phone attached to the computer. More
specifically, it is the particular type of phone.
Connection is the type of cable used to attach the phone and the port on the computer
where it is attached. Refer to the Service Tools chapter for additional information.
The first time Phoenix is used, certain connection configurations must be made.
Subsequent uses will rely on these selections and they will not need to be made again.
Initial Session with Phoenix
It is necessary to create a connection the first time you use Phoenix. Use the following
steps to create a connection:
1. Open the File menu and select Manage Connections.
Figure 3: File Menu with the Manage Connections option