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NHM-10 BB Troubleshooting Company Confidential CCS Technical Documentation %DFNOLJKW GRHV QRW WXUQ RQ Backlight Not working Y UI LEDs Ok? Check and replace Module or connectors N OK? Y N Display ok Check voltage at C164 and C169 OK? Y Check connector N Check voltage at L130 and R165 OK? Y Check connector N Replace D135 and L130 3DJH D &RS\ULJKW 1RNLD &RUSRUDWLRQ &RPSDQ\ &RQILGHQWLDO ,VVXH