User Guide

Nokia Customer Care Service Software Instructions
Company Confidential RH-21
Issue 2 07/2004  2004 Nokia Corporation. Page 7
1 Make sure that the dongle is attached.
2 Go to Control Panel and select Add/Remove Programs.
3 Select TSS4 Phoenix Release xx.yy.zzz for uninstallation and click Add/Remove.
4 Click OK to remove the application.
You may be required to reboot your PC after uninstallation.
Note: If you have different product packages installed, the components are uninstalled only if they are
not included in other product packages.
Data Packages
Data Packages (DP) is a name for a helpful feature in the Phoenix software. This feature
provides a flexible way of distributing and installing Phoenix and its data files.
All product-specific data is separated from the program code and installed separately.
This means that the installation is performed in at least two steps.
Each product has its own DP. The FPS-8 flashing equipment also has its own package.
Starting a session
Concepts
In the Phoenix context, Product means the cellular phone attached to a PC. More specif-
ically, it is a particular type of phone.
Connection means the type of cable used to attach the phone to the port to which the
other end of the cable is attached.
Selecting a connection
The connection defines the cable and the communications port that will be used when
connecting to the phone.
1 Active connections are listed in the toolbar’s Connection drop-down menu. You
should make sure that the connection is correct before using the software.
Change it, if necessary.
In case the connection is the wrong one, you need to create a new one.
2 Select Settings from the drop-down menu.
3 Select Add in the Connection List Dialog and fill in the relevant fields in the Con-
nection setup dialog.
Selecting a product
Many of Phoenix’s features are product-specific. It is, therefore, mandatory to choose the